Summary
Overview
Work History
Education
Skills
Timeline
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Kristine Heller

Denver,CO

Summary

Experienced professional with a passion for people, customer service, and company growth. Strong communication and interpersonal skills, detail-oriented and highly adaptable. Builds, manages, and maintains strong relationships. Works effectively unsupervised and quickly masters new skills.

Overview

23
23
years of professional experience

Work History

Property Manager

Self Employed
Denver, CO
10.2023 - Current
  • Manage multiple residential properties with responsibilities including negotiating and executing leases, conducting background checks, collecting rent payments, and overseeing all property finances.
  • Establish strong relationships with tenants, Respond and resolve issues promptly to ensure high tenant satisfaction and retention.

Director of Guest Services

Opulent Vacations, Inc.
Denver, CO
10.2021 - 09.2023
  • Led and managed a concierge team of 30+ in 5 markets with the daily goal of delivering exceptional service and exceeding guest expectations.
  • Developed and implemented training programs and service strategies that resulted in increased guest satisfaction and loyalty.
  • Collaborated with department heads to streamline procedures for guest complaints and reviews, including escalation steps, documentation, and follow-up.

General Manager

Ballpark Holistic
Denver, CO
06.2013 - 03.2020
  • Managed day-to-day operations, including inventory control, staff supervision, and customer service for a high-volume retail location.
  • Analyzed weekly sales trends and other industry-based data to adjust product offerings and pricing to maximize profitability.
  • Produced ancillary revenue by designing and selling logo apparel, hats, and other brand-specific merchandise.

Market Manager

Bookit.com/Destination Experience
Denver, CO
06.2009 - 04.2013
  • Cultivated partnerships with hotels, resorts, and tour providers to generate new revenue and increase product offerings for the website.
  • Participated in trade shows and travel conferences to expand networking opportunities, resulting in a 50% increase in new partners.
  • Responsible for maintaining partner images, promotions, and updates for the company website.

Senior Business Development Manager

Vegas.com
Henderson, NV
08.2001 - 06.2009
  • Efficiently handled administrative tasks for the Executive Committee, which included coordinating schedules, making travel arrangements, and maintaining confidentiality of privileged data.
  • Promoted to Business Development Manager, responsible for acquiring inventory contracts with local shows for online sale, boosting company revenue by 75%.
  • Interacted closely with on-site Call Center staff to enhance their understanding of products offered by all Show Partners.
  • As a Senior Business Development Manager, I conducted training and coaching, project management, and assistance to the marketing department in creating direct mail pieces, website content, and press releases.

Education

Bachelor of Arts - Multi-Communications

Metropolitan State University of Denver
Denver, CO
06-1996

Skills

  • Excellent Communication (verbal and written)
  • Conflict Management and Resolution
  • Empathy and Active Listening
  • Customer Retention and Relationship Development
  • Event and Promotions Specialist
  • Project and Pipeline Management

Timeline

Property Manager

Self Employed
10.2023 - Current

Director of Guest Services

Opulent Vacations, Inc.
10.2021 - 09.2023

General Manager

Ballpark Holistic
06.2013 - 03.2020

Market Manager

Bookit.com/Destination Experience
06.2009 - 04.2013

Senior Business Development Manager

Vegas.com
08.2001 - 06.2009

Bachelor of Arts - Multi-Communications

Metropolitan State University of Denver

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Kristine Heller