Kristine Jarvis
Bolingbrook,IL
Summary
Detail oriented leader with a strong background in inventory management and customer service. Skilled in delivering exceptional customer experience, resolving concerns efficiently and supporting fast paced environments.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Fruitful Yield
Lombard, IL
03.2024 - Current
- Managed logistics for outbound shipping operations related to product recalls, shipping discrepancies and seasonal returns to enhance operational efficiency.
- Supervised all aspects of receiving operations, including meticulous product intake, thorough shipment verification, precise invoice processing and strategic inventory replenishment.
- Enhanced the customer experience by delivering personalized consultations, answering product questions and driving sales through in-person and phone interactions.
- Facilitated resolution of customer conflicts to maintain positive relationships and service quality.
- Executed inventory management strategies and coordinated ordering to maintain product availability.
- Fostered strong vendor and representative relationships to support business growth initiatives.
- Handled the preparation of daily, weekly and monthly performance reports alongside the administration of essential documentation.
- Synchronized communications between warehouse management and corporate teams to improve alignment on monthly promotional strategies and new product rollouts.
Natural Living Department Manager
Fresh Thyme Market
Naperville, IL
09.2015 - 08.2023
- Enhanced customer experience by proactively addressing needs, efficiently resolving concerns and coordinating department initiatives to boost engagement and satisfaction.
- Advanced efficient coordination of inbound and outbound shipments with UPS, USPS and FedEx, ensuring adherence to delivery timelines and documentation accuracy.
- Facilitated resolution of shipping issues, invoice discrepancies and vendor concerns to ensure product quality and maintain strong relationships with customers, carriers and suppliers.
- Monitored department financial performance through expense management, inventory control, product receiving, invoice reconciliation and shrink reduction.
- Leveraged Microsoft Office Suite, including Excel, Word, Outlook and Teams, to oversee report management, record maintenance and communication with internal and external partners.
Assistant/Operations Manager
Ulta Salon and Cosmetics
09.2004 - 07.2009
- Streamlined office functions by coordinating sales reports, employee schedules and labor management processes.
- Facilitated customer interactions through in-person and phone communication to identify product needs and deliver solutions.
- Implemented timely and professional conflict resolution strategies to resolve customer disputes efficiently.
- Led staff in daily operations to enhance workflow efficiency and meet deadlines.
- Collaborated with team members to streamline inventory processes and enhance operational efficiency.
Education
High School Diploma -
Hinsdale South High School
Darien, ILSkills
- Customer Service and Communication
- Decision-making
- Problem Solving and Time Management
- Organization and Attention to Detail
- MIcrosoft Word and Excel
- Order Processing and Data Entry
Timeline
Assistant Manager
Fruitful Yield
03.2024 - Current
Natural Living Department Manager
Fresh Thyme Market
09.2015 - 08.2023
Assistant/Operations Manager
Ulta Salon and Cosmetics
09.2004 - 07.2009
High School Diploma -
Hinsdale South High School