Kristine Karapetyan
North Hollywood,CA
Summary
Dynamic BA Fragrance Specialist and Lancome Cosmetics Beauty Specialist at Macy's, and Customer Service Lead at DJhuty Health Store, adept in client relationship building and sales conversion. Excelled in enhancing customer satisfaction and engagement through expert knowledge in beauty trends and effective sales assistance. Achieved notable improvements in customer experience and team performance.
Overview
13
13
years of professional experience
Work History
BA Fragrance Specialist
Macy's
06.2016 - 09.2023
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Processed credit and debit card payments to complete purchases.
Lancome Cosmetics Beauty Specialist
Macy's
03.2014 - 05.2015
- Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
- Worked closely with store management to identify areas of improvement, implementing changes that contributed to a more streamlined and enjoyable shopping experience for customers.
- Conducted beauty workshops for customers on various topics such as makeup application techniques or skincare routines to increase engagement and build brand authority.
- Collaborated with team members to develop and execute promotional events, attracting new customers to the store.
Customer Service Lead
DJhuty Health Store
01.2011 - 03.2013
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
Sociology
Los Angeles Valley College
North Hollywood2004
Skills
- Client Relationship Building
- Sales assistance
- Beauty Trends
- Sales Conversion
Trilingual
Fluent in English, Russian, Armenian
Timeline
BA Fragrance Specialist
Macy's
06.2016 - 09.2023
Lancome Cosmetics Beauty Specialist
Macy's
03.2014 - 05.2015
Customer Service Lead
DJhuty Health Store
01.2011 - 03.2013
Sociology
Los Angeles Valley College
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