Kristine K. Gabriel
Traverse City,MI
Summary
Proactive, goal-oriented professional with strong time management and problem-solving skills. Recognized for reliability, adaptability, and quick ability to learn and apply new skills. Committed to driving team success and making valuable contributions to organizational growth.
Overview
19
19
years of professional experience
Work History
High School English Teacher
Mountain View High School
07.2022 - 05.2024
- Promoted critical thinking skills by challenging students to analyze literary texts and express their interpretations in written assignments.
- Evaluated student work fairly and consistently, offering detailed feedback to guide future improvement efforts.
- Managed classroom behavior effectively, implementing consistent expectations and consequences for all students.
- Encouraged students to take active role in learning and academic success.
English Language Arts Teacher
L.W. Cross Middle School
07.2021 - 05.2022
- Encouraged independent thought, good judgment, and expression of original ideas.
- Designed and implemented differentiated instruction to accommodate diverse learning needs and styles.
- Increased student motivation by incorporating creative projects that allowed students to demonstrate content mastery in various formats.
- Produced engaging lesson plans and activities to help students master learning objectives.
High School English Teacher
Catalina Foothills High School
07.2015 - 05.2021
- Stayed current on educational research and best practices by attending professional development workshops and conferences regularly.
- Served as a positive role model for students, demonstrating respect, empathy, and professionalism in all interactions.
- Collaborated with colleagues to develop interdisciplinary units that connected English content with other subject areas.
- Established and maintained professional relationships with students, staff, parents and community members.
- Produced engaging lesson plans and activities to help students master learning objectives.
- Evaluated student work fairly and consistently, offering detailed feedback to guide future improvement efforts.
High School English Teacher
Marana High School
02.2015 - 05.2015
- Managed classroom behavior effectively, implementing consistent expectations and consequences for all students.
- Developed innovative lesson plans to engage students in English language learning.
- Provided guidance and mentoring to students regarding academic, social and emotional issues.
- Promoted culture of inclusion, respect and collaboration in classroom.
Senior Operational Trainer
OptumRx
08.2012 - 08.2014
- Managed and facilitated New Hire Classes of 4-6 weeks
- Onboarded new employees
- Helped launch Tucson and Jacksonville call center sites for OptumRx (UHG)
- Trained customer service advocates, leads, and other employees via classroom instruction, virtual instruction, and one-on-one coaching
- Virtual Trainer of the Year 2013, OptumRx
- Instructed employees on customer advocacy, computer skills, phone skills, and conflict resolution
- Communicated updates and revised training materials as necessary
- Wrote customer service scripts and cheat sheets for call center environments
- Assisted Project Management and helped lead brand loyalty program for OptumRx
- Was responsible for beta testing, SME collaboration, training, gathering feedback, and launching the program at three sites
- Reported metrics and met deadlines
- Curriculum design
- Paid strong attention to detail and produced high-quality work
- Google Applications
- Microsoft Office Suite
- Zoom, Google Meet, Microsoft Meetings, Webex, and AT&T Connect
- Utilized SharePoint and Learn Source LMS
- Used Loom Video Facilitation, Flip, Nearpod, and Quizizz applications frequently
- Made recommendations for training based on end users’ needs
Technical Trainer
Ascension Health Information Services
03.2011 - 08.2012
- Managed and facilitated New Hire Classes
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Trained nurses and other healthcare providers on electronic health records (EHR) and tools through classroom instruction and one-on-one coaching
- Reduced healthcare professionals’ computer training time by 25% (1 full day) by revising curriculum to align with learners’ workflow
- Completed Cerner Millennium (SQL) Fundamentals Course
- Provided Go-Live support for multiple launches in the healthcare environment
- Cerner Electronic Health Record programs used: FirstNet,IRIS, RxHD, Compass, etc
- Worked with centralized corporate resources as an education liaison for IT training
High School English Teacher
Ironwood Ridge High School
07.2005 - 05.2010
- Evaluated student work fairly and consistently, offering detailed feedback to guide future improvement efforts.
- Promoted critical thinking skills by challenging students to analyze literary texts and express their interpretations in written assignments.
- Boosted students' reading and writing skills through targeted lessons, group activities, and individualized support.
- Managed classroom behavior effectively, implementing consistent expectations and consequences for all students.
- Served as a positive role model for students, demonstrating respect, empathy, and professionalism in all interactions.
- Encouraged students to take active role in learning and academic success.
Education
Bachelor of Arts - English Education
The University of Arizona
Tucson, AZSkills
- Proficient in Google Applications and Microsoft Office
- Problem-solving skills
- Time management
- Critical thinking
- Strong Verbal and Written Communication
- Public speaking
- Conflict resolution
- Relationship building
- Customer Service Expertise
Military Experience
The United States Navy, Air Traffic Controller & Communications, Secret Clearance, Honorable Discharge, 06/01/92, 03/01/95
Timeline
High School English Teacher
Mountain View High School
07.2022 - 05.2024
English Language Arts Teacher
L.W. Cross Middle School
07.2021 - 05.2022
High School English Teacher
Catalina Foothills High School
07.2015 - 05.2021
High School English Teacher
Marana High School
02.2015 - 05.2015
Senior Operational Trainer
OptumRx
08.2012 - 08.2014
Technical Trainer
Ascension Health Information Services
03.2011 - 08.2012
High School English Teacher
Ironwood Ridge High School
07.2005 - 05.2010
Bachelor of Arts - English Education
The University of Arizona
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