Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Kristine King

Rochester,MI

Summary

Dynamic professional with extensive experience at Flagstar, excelling in technical support and customer service. Proven track record in problem resolution and cross-department collaboration, ensuring high customer satisfaction. Skilled in CRM management and issue tracking, adept at maintaining composure in challenging situations while effectively coordinating with vendors to resolve complex issues.

Overview

18
18
years of professional experience

Work History

Sr Appraisal Support Analyst

Flagstar
Troy, MI
01.2023 - 04.2025
  • Resolved escalated customer issues through close collaboration with departments like sales and marketing.
  • Participated in team meetings to strategize enhancements in customer experience.
  • Investigated complaints regarding product quality and service delivery.
  • Responded to customer inquiries via email and phone with professionalism and courtesy.
  • Documented all interactions in the CRM system for accurate tracking of requests and solutions.
  • Ensured customer satisfaction through effective communication and problem-solving techniques.
  • Coordinated with third-party vendors when addressing complex customer issues.
  • Maintained composure in challenging situations by applying de-escalation techniques.

Appraisal Support Analyst

Flagstar
Troy, MI
07.2012 - 01.2023
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Recorded all customer interactions into the database system accurately and completely.

Appraisal Reveiw Analyst

Flagstar
Troy, MI
04.2007 - 07.2012
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.
  • Coordinated with the loan originators, underwriters, and other departments to ensure timely completion of appraisals.
  • Resolved customer complaints or answered customers' questions.

Education

Some College (No Degree) - Business

Baker Collage
Auburn Hills, MI

Skills

  • Technical support and customer service
  • CRM management
  • Problem resolution
  • Data entry
  • Customer relationship management
  • Cross-department collaboration
  • Issue tracking
  • Escalation management
  • Vendor coordination

Affiliations

  • Teach Knitting and Crochet
  • Gardening

Accomplishments

  • Received multiple letters of praise from customers and account executives for excellent customer service a problem resolution.

References

References available upon request.

Timeline

Sr Appraisal Support Analyst

Flagstar
01.2023 - 04.2025

Appraisal Support Analyst

Flagstar
07.2012 - 01.2023

Appraisal Reveiw Analyst

Flagstar
04.2007 - 07.2012

Some College (No Degree) - Business

Baker Collage

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