Kristine Melum
Amherst
Summary
Dynamic and results-driven professional with extensive experience in front-of-house management at Eurest Dining Services and ownership of Wrap N' Roll Food Truck. Proven expertise in scheduling staff and enhancing guest relations, while effectively handling complaints. Skilled in marketing strategies that boost brand visibility and customer satisfaction.
Overview
13
13
years of professional experience
Work History
FOH Manager
Eurest Dining Services
09.2022 - Current
- Assisted in managing front-of-house operations, ensuring smooth service delivery.
- Supported team in maintaining cleanliness and organization of dining areas.
- Learned to handle customer inquiries and resolve issues promptly.
- Collaborated with kitchen staff to coordinate timely food service.
- Gained familiarity with point-of-sale systems for order processing.
- Observed and adhered to safety and sanitation policies consistently.
- Engaged with guests to enhance overall dining experience through feedback collection.
Bar Manager
Carbo's Junction Bar
10.2013 - 10.2023
Owner/Operator
Wrap N' Roll Food Truck
07.2013 - 10.2018
- Managed daily operations, ensuring smooth workflow and customer satisfaction.
- Developed and implemented marketing strategies to increase brand visibility and sales.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Trained and mentored staff, fostering a collaborative team environment.
- Established relationships with suppliers to negotiate favorable terms and pricing.
- Ensured compliance with health and safety regulations, maintaining a safe workplace environment.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
High School Diploma -
Iola-Scandinavia High School
Iola, WI05.1984
Skills
- Scheduling staff
- Complaint handling
- Marketing support
- Guest relations
Timeline
FOH Manager
Eurest Dining Services
09.2022 - Current
Bar Manager
Carbo's Junction Bar
10.2013 - 10.2023
Owner/Operator
Wrap N' Roll Food Truck
07.2013 - 10.2018
High School Diploma -
Iola-Scandinavia High School