Kristine Moore
douglasville
Summary
Detail-oriented professional with a focus on patient service and regulatory compliance. Recognized for resolving issues efficiently and mentoring staff to enhance operational performance in healthcare environments.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
A New You Holistic Wellness Center
Atlanta, GA
12.2023 - 09.2025
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries and resolved issues effectively and efficiently.
- Collaborated with healthcare providers to ensure seamless patient care coordination.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Streamlined communication between departments to enhance service delivery efficiency.
Patient Services Representative
Grady Memorial Hospital
Montgomery, NY
03.2021 - 10.2023
- Managed patient inquiries and resolved issues efficiently to enhance customer satisfaction.
- Coordinated appointment scheduling and maintained accurate patient records in electronic system.
- Collaborated with healthcare teams to ensure seamless patient experiences and effective communication.
- Educated patients on services, insurance benefits, and procedural requirements for improved understanding.
Patient Service Representative
Cardinal Health
New York, NY
01.2019 - 03.2021
- Educated patients on hospital services, procedures, and insurance processes.
- Mentored new staff on best practices for patient service operations.
- Implemented process improvements to optimize patient flow and reduce wait times.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Education
High School Diploma -
Valley Central High Schooll
Montgomery, NY06-2018
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
Languages
English
Native or Bilingual
Timeline
Patient Service Representative
A New You Holistic Wellness Center
12.2023 - 09.2025
Patient Services Representative
Grady Memorial Hospital
03.2021 - 10.2023
Patient Service Representative
Cardinal Health
01.2019 - 03.2021
High School Diploma -
Valley Central High Schooll