Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kristine Moore

douglasville,GA

Summary

Dedicated Patient Service Representative with expertise in HIPAA compliance, insurance verification, and customer service. Known for effective problem-solving and attention to detail to enhance patient satisfaction.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

A New You, For You
Douglasville, GA
12.2023 - 10.2025
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Patient Service Representative

Grady Memorial Hospital Emergency Room
Atlanta GA
08.2021 - 12.2023
  • Implemented process improvements that streamlined communication between departments, enhancing overall operational efficiency.
  • Maintained electronic health record systems, ensuring compliance with regulatory standards and data integrity.
  • Collaborated with healthcare providers to resolve patient issues promptly, fostering strong relationships within the care team.
  • Conducted follow-up calls to patients post-appointment, gathering feedback to identify areas for service enhancement.

Patient Service Representative

Cardinal Health
New York, NY
01.2019 - 04.2021
  • Managed patient inquiries, providing timely and accurate information to enhance patient satisfaction.
  • Coordinated appointment scheduling, optimizing workflow to reduce wait times for patients.
  • Assisted in insurance verification processes, ensuring accuracy in patient records and billing procedures.
  • Trained new staff on customer service protocols and system navigation for improved team performance.

Education

High School Diploma -

Valley Central High School
Montgomery, NY
06-2018

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Patient Service Representative

A New You, For You
12.2023 - 10.2025

Patient Service Representative

Grady Memorial Hospital Emergency Room
08.2021 - 12.2023

Patient Service Representative

Cardinal Health
01.2019 - 04.2021

High School Diploma -

Valley Central High School

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