Kristine Panarello
Braddock,PA
Summary
Motivated, self-starter that has the ability to work individually or with a team. Motivated to maintain customer satisfaction. A very good critical
thinker, looking to use my communication and team building skills to obtain a position where I can contribute to the company.
Overview
5
5
years of professional experience
Work History
Community Living Specialist
Mainstay Life Services
Pittsburgh, PA
03.2022 - Current
- Support people with every day needs including achievement of personal health & wellness goals.
- Engagement in their communities, and exploration of their unique skills and gifts so they achieve the good things in life.
- Provide high-quality support services, ensuring that people with intellectual disabilities and autism lead fulfilling lives.
- Provided companionship - including assistance with walking, cleaning and meal preparation
- Maintained and updated all medical records, tracked and distributed medication
Contact Representative
Internal Revenue Service, IRS
, PA
11.2019 - 07.2022
- Provide technical assistance to individuals and/or business primarily through telephone interaction.
- Develop, analyze and evaluate information involving the research of computerized records by accessing multiple database systems.
- Follow procedures to protect taxpayers and their information.
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
- Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledge-base
Activities Assistant
Jewish Association On Aging
Pittsburgh, PA
03.2019 - 11.2019
- Organized social activities for the enjoyment, intellectual stimulation and psychological well-being of residents.
- Technical support: maintained database of volunteers on Microsoft Excel; maintained digital calendar of events using Microsoft Publisher
- Maintained documentation as required by state and federal regulations
Education
Woodland Hills High School
Pittsburgh, PASkills
- Written and oral communication
- Analyzing data
- Time Management
- Problem Solving
- Organization
Timeline
Community Living Specialist
Mainstay Life Services
03.2022 - Current
Contact Representative
Internal Revenue Service, IRS
11.2019 - 07.2022
Activities Assistant
Jewish Association On Aging
03.2019 - 11.2019
Woodland Hills High School