Hayden May
Pratt,KS
Summary
Adaptable professional with extensive experience in community support and customer service. Known for exceptional problem-solving skills and attention to detail, contributing to improved client outcomes and team performance through effective support plans and training initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Living Specialist
Arrowhead West Inc
Pratt, KS
08.2018 - 04.2024
- Assisted individuals with daily living skills to promote independence and community integration.
- Collaborated with multidisciplinary teams to develop personalized support plans for clients.
- Implemented behavioral management strategies to enhance client engagement and participation.
- Facilitated social skills training sessions to improve communication and interpersonal relationships.
- Utilized Microsoft 365 applications such as Word, Excel, Powerpoint, Access, OneDrive and Teams.
- Effectively communicated with clients guardians and payees to schedule home visits, manage finances and treatment plants.
- Accurately tracked and documented daily medications giving and behaviors observed.
- Answered multi-line phone system and enthusiastically greeted callers.
Phlebotomist
Pratt Regional Medical Center
Pratt, KS
08.2022 - 01.2023
- Collected blood samples using established protocols to ensure patient safety and sample integrity.
- Assisted in preparing specimens for laboratory analysis, maintaining chain of custody procedures.
- Communicated effectively with patients to explain procedures and alleviate concerns.
- Maintained cleanliness and organization of work area, adhering to infection control standards.
- Accurately utilized Microsoft 365 applications such as Excel, Word, Powerpoint, OneDrive and Teams.
- Scheduled and checked in patients for lab work and surgeries.
- Called and communicated with patients and other medical professionals.
- Ordered and stocked laboratory supplies on a weekly basis
- Data keeping
- Answered multi-line phone system and enthusiastically greeted callers.
Retail Store Manager
JASE Enterprises
Wichita, KS
02.2021 - 03.2022
- Led daily operations to enhance customer satisfaction and store performance.
- Developed and implemented training programs for new staff, improving onboarding efficiency.
- Managed inventory levels using POS systems, optimizing stock availability and reducing shrinkage.
- Analyzed sales data to identify trends, informing strategic merchandise placement and promotions.
- Fostered a positive team environment through regular feedback and recognition initiatives, boosting morale.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interacted well with customers to build connections and nurture relationships.
- Managed scheduling and coordinated meetings to optimize executive availability.
- Answered multi-line phone system and enthusiastically greeted callers.
Paraprofessional
Pratt USD 382
Pratt, KS
01.2016 - 01.2017
- Assisted teachers in classroom management and instructional activities to enhance student learning experiences.
- Supported individual students with special needs, facilitating their engagement and participation in class activities.
- Collaborated with educators to develop and implement tailored educational plans for diverse learners.
- Monitored student progress, providing feedback to teachers on academic performance and behavioral issues.
- Organized and maintained classroom materials, ensuring a conducive learning environment for all students.
Beyond the Bell Secretary
Pratt USD 382
Pratt, KS
08.2014 - 01.2015
- Acted as point of contact for internal and external communications, fostering positive relationships.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Accurately documented and handled cash and checks received from guardians.
Education
Cyber Security
Pratt Community College
Pratt, KS05-2027
High School Diploma -
Pratt High School
Pratt, KS05-2015
Skills
- Positive reinforcement
- Adaptability and flexibility
- Client advocacy
- Individualized support planning
- Disability awareness
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Organizational skills
Certification
- Cybersecurity Awareness Training, Kansas State University - 2020
- CPR, Red Cross - 2018-2026
Timeline
Phlebotomist
Pratt Regional Medical Center
08.2022 - 01.2023
Retail Store Manager
JASE Enterprises
02.2021 - 03.2022
Community Living Specialist
Arrowhead West Inc
08.2018 - 04.2024
Paraprofessional
Pratt USD 382
01.2016 - 01.2017
Beyond the Bell Secretary
Pratt USD 382
08.2014 - 01.2015
Cyber Security
Pratt Community College
High School Diploma -
Pratt High School