Kristine Pressel
Denver,CO
Summary
A position in a rewarding, customer service oriented establishment that makes full use of my years of customer service experience, and my degree in Business Administration.
Food service professional with proven track record in delivering top-notch customer service and efficient order management. Known for strong team collaboration and adaptability to changing demands. Possesses excellent interpersonal skills and customer-focused attitude.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food Server/ Floor Supervisor
Panzano Restaurant
09.2014 - Current
- Company Overview: Hotel Monaco, Denver, Colorado
- Responsible for setting up restaurant for service
- Table service
- Wine service
- Responsible for knowledge of wine and food served
- Hotel Monaco, Denver, Colorado
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Cultivated warm relationships with regular customers.
Banquet Server
Four Seasons Hotel
06.2011 - 01.2015
- Company Overview: Denver, Colorado
- Responsible for set up, break down during weddings, conventions, corporate functions and business meetings
- Read BEO and how to complete a set-up
- Set tables in assigned area correctly and uniformly
- Kept station neat and clean while servicing guests per established policies and procedures
- Used proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment
- Responsible for set up and break down of buffet or other special food service tables and equipment
- Greeted and served guests following guidelines set by policies/procedures regarding the service of food and beverage
- Led other servers and handled guest complaints and concerns
- Denver, Colorado
Education
Bachelor’s Degree -
South University
Savannah, Georgia12.2013
Diploma -
Ed W. Clark High School
Las Vegas, Nevada06.1988
Skills
- Cash Handling
- Food handling
- Professional Attitude
- Order Taking
- High-volume dining
- Order Management
- POS system operations
- Table Setting
- Wine Pairings
- Wine service
References
References are available on request.
Awards
- Employee of the Month, 12/01/14, Panzano Restaurant
- Employee of the Month, 11/01/15, Panzano Restaurant
- Employee of the Month, 10/01/22, Panzano Restaurant
- Employee of the Month, 04/01/23, Panzano Restaurant
- Employee of the Month, 10/01/24, Panzano Restaurant
- Excellence in Customer Service, Las Vegas Convention and Visitors Authority
- Outstanding Achievement Award, Excalibur Resort and Casino
- Employee of the Month, Excalibur Resort and Casino
- Diversity Champion Workshop Graduate, MGM Mirage Corporation
Certification
- ServSafe Food Handler's Certification
- Tips alcohol management
Timeline
Food Server/ Floor Supervisor
Panzano Restaurant
09.2014 - Current
Banquet Server
Four Seasons Hotel
06.2011 - 01.2015
Diploma -
Ed W. Clark High School
Bachelor’s Degree -
South University
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