Kristine Roa

Seeking a position to expand knowledge and experience as a professional with strong organizational proficiency. Eager and motivated job seeker excited to bring skills and expertise to benefit your company. Holds self to high standards of accuracy with keen attention to detail. Approaches encounters with professionalism and tact when providing feedback on others' work. Understands that constructive criticism is necessary for personal growth. Skilled in problem-solving and conflict resolution to ensure safe workplace environment for all employees.

• Training new employees, Demonstrate company service by providing professional etiquette how to follow emergency situations, while working independently in client’s home., Presidio Home Care / installation department
• Team Player, Junior Varsity Cheer Captain at Rosemead Highschool, 2008 Song leader Co Captain at Pasadena City College, 2011.
• Responsibility, Hired as Cashier within a couple months, was transferred to a higher department; Fitting room/Store operator, requiring more duties and trust within company., Target
• Promotions, Hired as Call Center Representative & within a few months was promoted with higher pay as the Installation Coordinator where I trained new employees. I managed this department by myself & made sure all daily tasks were successfully achieved., American Air Conditioning & Heating

• Time Management, Reimbursed for mileage documented in delivering MRI images to Dr. offices. Quality of service was fulfilled in a timely sensitive manner., Montebello Open MRI
• Conflict Resolution, Defusing Client Anger or Frustration, working with patient having Dementia, Bipolar disorder or other mental conditions following standard procedure during time of incident., Presidio Home Care
• Conflict Management, Carried resolved customer complaints to supervisors & identify shop lifters to management or security., Target

• Persuasion, Getting customers to sign up for the store’s credit card, during check out. 'Team player with Most Red Cards', Award for the month., Target
• Confident Networking, Researched local offices for potential business clients. Introduced myself & company to new office staff, brought in company cards, promos, demos & snacks., Montebello Open MRI

• Delivering Presentations, Hosted a luncheon with my manager for a new potentially client, which I had found by researching local Doctor offices. This client is still current & maintains a great relationship with the company., Montebello Open MRI
• Editing, Check accuracy of super bills & match with coding costs. Listen & transcribe to Physicians clinical notes., Congress Medical Associates