Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kristine Stillman

Kristine Stillman

DeLand

Summary

Dynamic Keyholder Manager at Goodwill with a proven track record in driving customer engagement and enhancing store profits through innovative promotional strategies. Skilled in team leadership and process improvement, I excel in fostering customer satisfaction and compliance while mentoring staff to achieve operational excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Keyholder Manager

Goodwill
Holly Hill
01.2024 - Current
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Established processes to ensure efficient workflow throughout the organization.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with industry regulations and company policies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Developed and implemented strategic plans to achieve company objectives.
  • Assigned work and monitored performance of project personnel.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.

Deposits Customer Service Rep

Bank of America
DeLand
08.2023 - 01.2025
  • Answered customer inquiries via phone, email, and chat.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Machine Operator 2

Sparton
De Leon Springs
04.2022 - 08.2023
  • Promoted efficient operation of production processes through careful control system monitoring
  • Inspect finished workpieces to ensure conformance with specifications.
  • Maintained proper chemical inventories.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Adjust machine settings to complete tasks accurately.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Unload finished products from machines onto conveyors or other transport systems.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Comply with company policies regarding quality control procedures.
  • Trained personnel on safe handling procedures for hazardous materials used during production processes.

Breakfast Manager

Wendys International
DeLand
08.2012 - 05.2022
  • Established quality control standards for all menu items served at the restaurant.
  • Controlled food costs by monitoring portion sizes and wastage.
  • Organized and supervised staff in the preparation of breakfast items, including omelets, waffles, pancakes, and other hot dishes.
  • Assisted in recruiting, interviewing, and hiring new staff members.
  • Distributed food to service staff for prompt delivery to customers.
  • Handled customer complaints professionally and efficiently.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees in proper food handling techniques, safety procedures, and customer service etiquette.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Oversaw food preparation, production and presentation according to quality standards.

Education

GED -

Daytona State College
DeLand, FL

Skills

  • Promotional strategies
  • Customer engagement
  • Team leadership
  • Process improvement
  • Regulatory compliance
  • Budget management
  • Employee training
  • Conflict resolution
  • Customer satisfaction
  • Inventory management
  • Visual merchandising
  • Performance monitoring
  • Team management
  • Strong leadership
  • Communication skills
  • Task delegation
  • Employee scheduling
  • Bank deposits
  • Staff training and development
  • Sales coaching
  • Drawer counting
  • Customer service management
  • Cash handling accuracy

Certification

  • First Aid and AED Certified
  • Safe Serv Certified

Timeline

Keyholder Manager

Goodwill
01.2024 - Current

Deposits Customer Service Rep

Bank of America
08.2023 - 01.2025

Machine Operator 2

Sparton
04.2022 - 08.2023

Breakfast Manager

Wendys International
08.2012 - 05.2022

GED -

Daytona State College

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Kristine Stillman