Kristine Thornton
Knoxville,TN
Summary
Professional insurance specialist prepared for this role through extensive experience in customer service and claims management. Proven ability to navigate complex insurance policies and deliver effective solutions. Known for collaborative approach and flexibility in dynamic environments. Proficient in client communication and issue resolution.
Overview
8
8
years of professional experience
Work History
Insurance Services Representative
Travelers Insurance
11.2019 - 09.2024
- Enhanced customer satisfaction by promptly addressing and resolving insurance inquiries.
- Maximized policy renewals through diligent tracking of expiring policies and proactive communication with clients regarding renewal options.
- Contributed to agency growth by participating in local community events and representing the company at industry conferences and networking functions.
- Maintained accuracy in customer database through regular updating of contact information, policy details, and claim history.
- Reduced processing time by efficiently maintaining organized records of client communications and transactions.
Provider Enrollment Coordinator
TeamHealth
03.2019 - 09.2019
- Increased team efficiency by sharing best practices and collaborating on challenging cases with colleagues.
- Increased departmental efficiency by regularly updating team members on changes in policies, procedures, or regulations affecting provider enrollment.
- Managed multiple priorities under tight deadlines, ensuring timely completion of tasks without sacrificing quality.
Health Monitoring Representative
ADT
07.2016 - 03.2019
- Reduced false alarms through meticulous attention to detail and thorough analysis of data.
- Effectively communicated with colleagues across various departments to ensure a unified approach towards maintaining safety standards.
- Ensured strict adherence to company policies and procedures while completing daily tasks efficiently and accurately.
- Provided accurate and timely information to management, enabling informed decisionmaking.
Education
No Degree - CNA Course
American Red Cross
Knoxville, TN05-2010
High School Diploma -
Karns High School
Knoxville, TN05-2002
Skills
- Effective problem solving
- Professionalism and ethics
- Claims processing
- Data entry proficiency
- Insurance terminology
- Strong interpersonal skills
- Organization
- Type 60 WPM
- 9 Key data entry proficient
Timeline
Insurance Services Representative
Travelers Insurance
11.2019 - 09.2024
Provider Enrollment Coordinator
TeamHealth
03.2019 - 09.2019
Health Monitoring Representative
ADT
07.2016 - 03.2019
No Degree - CNA Course
American Red Cross
High School Diploma -
Karns High School
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