Kristine Williams
Fort Wayne,United States
Summary
Accomplished Executive Assistant enhancing executive-level productivity and improving business operations. Continuously exceeds expectations for maximising group performance and overseeing efficient calendars. Operates well with minimal supervision to meet demanding objectives. Excels in analysing and streamlining processes in various professional fields, combined with the ability to serve and work with United States Air Force. Outstanding ability to adapt, relate, and work with a diverse set of people. MBA candidate and with a 3.75 GPA and proven record of excellent professional competency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Executive Assistant
United States Air Force
09.2021 - Current
- Head of the 423rd Air Base Group Executive Team that creates and implements cross-platform base-wide processes, led task management program, aligned eight geographically separated units across Europe.
- Proactively the lead of executives assistants from mission essential organizations; NATO Intelligence Fusion Centre (NIFC), USAFRICOM J2 RAF Molesworth, USEUCOM JIOCEUR Analytic Center (JAC), 5 United States Air Force Bases across United Kingdom (422nd RAF Croughton, 423rd Air Base Group, 501st Combat Support Wing, 421st Air Base squadron RAF Menwith Hill, 426nd Air Base Squadron Stavanger, Norway).
- Maintains 423d Airbase Group Base Commander, Vice Commander and Enlisted leader's calendar, coordinates meeting arrangements, and schedules meetings and/or conferences. Performs other administrative and clerical work in support of the office/organization.
- Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents and reviews and finalizes correspondence/documents prepared by others in handwritten or electronic drafts.
- Planned two multi-day site immersion brief tours for the 423rd Air Base Group Commander, Vice Commander and Senior Enlisted Leader.
- Volunteered to provide 60 meals and promoted 423rd Communication Squadron morale for 12 new Airmen in isolation during the height of COVID lockdown.
- Reviews and processes incoming and outgoing correspondence, materials, publications, regulations and directives.
- Uses multiple office automation software with varied functions to produce a wide range of documents that often require complex formats, such as graphics/tables, editing/reformatting drafts and updating/revising existing databases.
- Holds and manages Government Purchase Card and responsible for the office financial fund and budgeting. Serves as the 423 ABG and 421 ABS certifying financial officer and directs the Group Base financial functions, including purchasing, disbursement, and accounting for all the funds.
- Oversees the development and execution of the budget; implements long and short-term budget plans.
- Provides executive level support and oversight of space and facilities matters and property management as the alternative Facility Manager.
- Key point of contact for US Embassy in London, oversaw the 8th Air Force distinguished visit to the 423rd Air Base Group.
- In process of obtaining Security Clearance from the United States Air Force.
Restaurant Manager
Wild Weasel's Bar & Grill
09.2017 - 03.2018
- Generated $100,000 in sales during first six months. Achieved through sales planning, forecasting, and tracking metrics. Open only two days a week (Friday/Saturday) thru developed sales plans, exceptional marketing strategies, review and analyze sales forecast, tracking metrics towards operating plans and maintaining customer growth base.
- Implemented customer rebate program thru Enlisted club Membership, Annual Marketing Ad, Seasonal menu and Managerial plan and inventory.
- Increased Enlisted Club membership by 23%. Second highest registered members across USAF bases in japan.
- Supervised 20 local Japanese nationals, eight Non-Appropriated Funds employees, and two General Scheduled employees.
- Established weekly and monthly sync meetings, seasonal marketing material, developed a yearly marketing strategy and annual specials menu. Organized corporate events and dining programs resulting in customer revenue gains of 13% during the first three months.
- Performed all supervisory duties for assigned wait staff, bussers and hostesses to include hiring, scheduling, disciplining, writing annual evaluation, approve/disapprove leave, award submission and training.
- Formulates current and long term income and operating expense, capital requirements, cash flow and budgets.
- Identifies new technologies and trends, providing ideas to management on incorporating these into daily operation.
Consumer Acquisition Reconciliation Supervisor
Telco Services Australia
02.2015 - 05.2016
- Supervised and led a Filipino/Australian team to formulate targeted employee goals.
- Monitor employees quota, audit reports, performance with an average of 90%.
- Handled 3,286 specialized accounts, designated 56 investigation audit to different accounts run by TALKER System.
- Promoted to Supervisor after six months of working as Order Management Officer. Employee of the month awardee consecutively from the month of September 2015 - January 2016 and scorecard incentive achiever from October 2015 - January 2016 with zero audit deficiencies and 100% Annual audit effectiveness.
- Handled 1,348 specialized accounts, resolved 2,506 system issues, designated 99% proper investigation audit officer to different accounts with 100% effectivity rate.
- Person in contact and liaison officer in the Philippines with overseas supervisor in head office in Australia.
- Monitor employees quota, audit reports, performance and behavior with the goal of achieving targets with minimal supervision.
- Submits weekly and monthly reports of work loads, specialized accounts and tracking record to the head office in Australia.
Order Management Officer
Telco Services Australia
02.2015 - 08.2015
- Entered and processed 2788 incoming non voice orders made by a representative and encode it to MICA, TALKER and Siebel and determine if a certain order needs to be investigated by audit officers.
- 98% Audit report on MICA, TALKER and Siebel accounts and 95% Effectivity rate per productivity report and promoted to Reconciliation Officer.
- Monitored 263 contract and order progress to ensure the successful delivery to the customer of Telstra products and services.
- Ensure that the order is validated to ensure that the products sold are available to customer and legal details are correct.
- Strictly implement and educate subordinates about the risk and sensitivity of (PII).
Education
Bachelor of Science - Business Administration
Laguna College
04.2015
Highschool -
San Pablo City National Highschool
04.2009
Elementary School -
San Pablo City central Elementary School
04.2005
Skills
- Business Operations and Business Law
- Project Management and Risk Management
- Strategic Marketing Planning and Execution
- Microsoft Excel and PowerPoint
Accomplishments
Best in Feasibility Study
Laguna College
S.Y 2014
Employee of the month
September 2015 - January 2016
Telco Services Australia
Scorecard Incentive
October 2015 - January 2016
Telco Services Australia
Promoted to Consumer Acquisition Reconciliation Officer
Supervisor
Certification
New Comer's Orientation
Funds Protection
NAF Supervisor's Course
Dram Shop Theory
Food Handler's Training
Air Force Cyber Awareness
Section 508 Course
Controlled Unclassified (CUI) Training
Air Force Risk Management Fundamentals Course
DoD Combating Trafficking in Persons (CTIP) General Awareness Course
AF NEO Non-Prior Military
SECDEF OPSEC Campaign
Force Protection Training
Corporate Payment Systems - Navigation Basics
Corporate Payment Systems - Order Management
Corporate Payment Systems - Transaction Management
Corporate Payment Systems - Account Approval Process
Acquisitio Ethics
DoD Sustainable Procurement Program
DAU Aability One Training
Governmentwide Commercial Purchase Card Overview
FAC 889 - Section 889: Prohibition on Contracting for certain Telecommunications and Video Surveillance services or Equipment
Facility Manager Training
Fiscal Law Course
Financial Management Body of Knowledge Course
Timeline
Lead Executive Assistant
United States Air Force
09.2021 - Current
Restaurant Manager
Wild Weasel's Bar & Grill
09.2017 - 03.2018
Consumer Acquisition Reconciliation Supervisor
Telco Services Australia
02.2015 - 05.2016
Order Management Officer
Telco Services Australia
02.2015 - 08.2015
Highschool -
San Pablo City National Highschool
Elementary School -
San Pablo City central Elementary School
Bachelor of Science - Business Administration
Laguna College
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