Open To Work
Kristine Zappa
State Farm Agent Office
Minneapolis,MN
1
Certification
21
years of professional experience
Hardworking professional with a strong foundation in communication and customer service, dedicated to understanding and fulfilling client needs while consistently exceeding expectations. Proven ability to build rapport and foster lasting relationships, ensuring a positive experience in every client interaction. Committed to delivering exceptional service through effective problem-solving and proactive engagement, driving satisfaction and loyalty. Eager to leverage expertise in a fast-paced environment where client satisfaction is paramount.
Work History
Event Bartender
1 Year 1 Month- Prepared event bars with appropriate glassware, mixers, garnishes, and beverage stock for banquet service
- Delivered attentive drink service during weddings, tournaments, and private events with consistent guest focus
- Managed accurate cash and credit transactions using point-of-sale systems
- Monitored alcohol service to maintain compliance with responsible beverage guidelines and club policies
- Resolved guest requests promptly while maintaining professional service in fast-paced hospitality settings
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
Service Team Specialist
1 Year 7 Months- Knowledge of Property, Casualty, Life and Health, understanding of state regulations, NAIC compliance, active listening, clear explanation of complex policy options. Addressed client issues in an empathetic manner, maintaining high retention rates. Answered a high volume of calls to address client needs.
Server/Bartender
9 Years 6 Months- Quick service under pressure, accurately handling multiple orders while prioritizing guest needs, clear communication with team members and guests. Reading body language to anticipate guest needs and maintain a high level of service.
SERVER/BARTENDER
12 Years- Strategic techniques to upsell, accurate cash handling, knowledge of sanitation protocols, ability to remain high energy and focused in a fast-paced environment.
Education
Paralegal Certificate
Associate's degree
Skills
Project management
Task prioritization
Multi-tasking
Adaptability
Alcohol service compliance
Dependable attendance
Effective multitasking
Team player attitude
Reliable and punctual
Certification
PROPERTY/CASUALTY, LIFE/HEATH, NOTARY
Timeline
Event Bartender
Stonebrooke Golf Club
09.2025 - CurrentRead More
Service Team Specialist
State Farm Agent Office
03.2025 - CurrentRead More
Server/Bartender
The Loop
06.2016 - 12.2025Read More
SERVER/BARTENDER
Buffalo Wild Wings
08.2005 - 08.2017Read More
CENTURY COMMUNITY COLLEGE
Associate's degree
Read More
NORTH HENNEPIN COMMUNITY COLLEGE
Paralegal Certificate
Read More
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Service Representative
Work Type
Full TimeContract WorkConsultingSeasonal Work
Location Preference
On-SiteRemoteHybrid
Location:
Minneapolis, MN
Open to relocation:
Yes
Minimum Desired Compensation
$65000/yr
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsPaid time offWork from home option401k match