Tatum Malnory
La Crosse,WI
Summary
Enthusiastic and hardworking sales and customer service professional with expertise in communication and teamwork. Driven to provide superior quality customer service. Offers strong administrative, relationship-building and problem-solving abilities. Highly adept at training and learning new customer service standards with a talent for interacting with staff at all levels of organization and public. Pursues opportunities to learn new skills and contribute to group success.
Overview
8
8
years of professional experience
Work History
Event Bartender
Celebrations On The River
04.2023 - Current
- Prepare for events by setting up and stocking bar supplies based on personalized requests by the bride and groom.
- Respond to guest questions and requests with friendly and knowledgeable service.
- Prepare wide variety of mixed drinks by applying extensive cocktail knowledge.
Bartender
Sports Hub Bar & Grill
01.2023 - Current
- Keep bar presentable and well-stocked to meet customer needs.
- Serve high customer volumes during special events, nights, and weekends.
- Cultivate strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, and organizing inventory.
Bartender
Fox Hollow Golf Course
03.2021 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Operated POS system to facilitate cash and credit transactions and refunds, along with preparing sales reports and balancing cash bags.
- Maintained flexible work schedule to meet busy season and event needs.
- Restocked, organized and prepared products for beverage cart to maintain optimum inventory and service while on the golf course.
Certified Nursing Assistant
Brookdale Senior Living Facility
10.2020 - 08.2021
- Cared for residents with diagnoses such as dementia, respiratory failure, diabetes, ALS and Parkinson's disease.
- Answered call lights and supported resident comfort and safety by adjusting bed rails and equipment.
- Completed activities of daily living for residents unable to self-care, and assisted those with limited mobility in completing tasks.
- Upheld COVID-19 infection control and prevention policies across multiple patient-facing areas.
Waitress
Beckets Restaurant
05.2019 - 10.2020
- Displayed enthusiasm and promoted excellent service to customers in order to maintain customer satisfaction.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Maintained flexible work schedule to meet busy season and event needs.
- Set up the banquet center and served appetizers, delivered entrees, and refilled beverages for banquet and wedding guests.
Hostess and Waitress
TJ’s Harbor Restaurant
05.2017 - 08.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Displayed eagerness as a waitress and maintained customer satisfaction with timely table check-ins to fulfill food and beverage needs.
Slide and Splash Pad Attendant
Oshkosh Recreation Department
05.2016 - 08.2019
- Monitored safety of guests in and around Pollock Community Water Park and the nearby skate park.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Facilitated passenger and ride operations for water slides and enforced safety regulations while providing friendly patron engagement.
- Resolved guest issues or injuries by identifying the problem and formulating corrective action or care.
Education
Bachelor of Science - Biology-Medical Sciences With A Minor in Chemistry
University of Wisconsin La Crosse
La Crosse, WI12.2022
Certification - Nursing Assistant
Fox Valley Technical College
Appleton, WI09.2020
High School Diploma -
Oshkosh West High School
Oshkosh, WI05.2018
Skills
- Energetic and Outgoing
- Clear and Effective Communication
- Knowledge of Anatomy and Medical Terminology
- Sales Expertise
- Project Coordination
- Research Proficiency
- Data Reports
- Patient-Focused Care
- Ability to Lift 40 Pounds
Timeline
Event Bartender
Celebrations On The River
04.2023 - Current
Bartender
Sports Hub Bar & Grill
01.2023 - Current
Bartender
Fox Hollow Golf Course
03.2021 - 12.2022
Certified Nursing Assistant
Brookdale Senior Living Facility
10.2020 - 08.2021
Waitress
Beckets Restaurant
05.2019 - 10.2020
Hostess and Waitress
TJ’s Harbor Restaurant
05.2017 - 08.2018
Slide and Splash Pad Attendant
Oshkosh Recreation Department
05.2016 - 08.2019
Bachelor of Science - Biology-Medical Sciences With A Minor in Chemistry
University of Wisconsin La Crosse
Certification - Nursing Assistant
Fox Valley Technical College
High School Diploma -
Oshkosh West High School
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