Nevenka Silva
Galveston,TX
Summary
Capable server passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in service establishments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Event Bartender
Riandos Ristorante
Galveston, TX
10.2025 - Current
- Ensured compliance with all local liquor laws and regulations, maintaining event's legal standing.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Coordinated with event planners to ensure bar setup met specific theme and requirements of each event.
- Collaborated with fellow bartenders and event staff to ensure seamless coordination and timely service during busy events.
- Adapted quickly to varying event themes, tailoring bar décor and drink menus accordingly for a cohesive atmosphere.
Bartender
Coopers Landing
Galveston, TX
08.2024 - Current
- Engaged with customers, providing recommendations and enhancing overall experience.
- Implemented efficient workflows for busy shifts, reducing wait times for patrons.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Hooters
Galveston, TX
07.2021 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
The Hotel Galvez
Galveston, TX
01.2020 - 09.2020
- Assisted in training new servers
- Hospitality and customer care servic
Hostess
BrickHouse
Galveston, TX
03.2018 - 12.2019
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists and reservations.
- Assisted with menu knowledge, offering recommendations to enhance guest experience.
- Collaborated with servers and kitchen staff to streamline service operations.
Education
Ball High School
Galveston, TX03.2018
Skills
- Cleanliness and organization
- Strong communication skills
- Fast paced environment adaptability
- Efficient multitasking
- Team player attitude
- Reliable and punctual
- Flexible schedule availability
- Conflict resolution
- Professional appearance
- Sales and upselling techniques
- Exceptional mixology
- Social media promotion
- Stress management capacity
- Outstanding customer service
- Wine and beer expertise
- Special event experience
- Fast learner
- Customer service
- Problem-solving
- Friendly and outgoing
- Teamwork and professionalism
- Honest and dependable
- Listening skills
- Professional attitude
- Problem-solving abilities
- Cleaning and sanitizing
- Hospitality and guest service
- Customer relationship building
- Excellent communication
Timeline
Event Bartender
Riandos Ristorante
10.2025 - Current
Bartender
Coopers Landing
08.2024 - Current
Server
Hooters
07.2021 - 06.2024
Server
The Hotel Galvez
01.2020 - 09.2020
Hostess
BrickHouse
03.2018 - 12.2019
Ball High School