Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Addressed inquiries, resolved customer issues and managed customer relations.
Consulted with customers regarding needs and addressed concerns.
Floral Designer
Flowerama
Mobile, AL
05.2016 - 09.2016
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Call Center Customer Service Representative
VXI Makati
Manila, Philippines
08.2000 - 04.2010
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.