Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Kristine Ann Catalig

Single Parent
Mobile,AL

Overview

17
17
years of professional experience

Work History

Customer Service Associate

Hudson's Bay
Mobile, AL
01.2017 - 10.2017
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.

Floral Designer

Flowerama
Mobile, AL
05.2016 - 09.2016
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.

Call Center Customer Service Representative

VXI Makati
Manila, Philippines
08.2000 - 04.2010
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Education

Associate of Arts - Tourism And Travel Management

PWU
Paco, Philippines
03.1999

Skills

  • Inbound and Outbound Calling
  • Customer Support
  • MS Office Proficiency
  • [Language] Fluency
  • Multitasking and Prioritization

Languages

English
Professional
Tagalog
Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Associate

Hudson's Bay
01.2017 - 10.2017

Floral Designer

Flowerama
05.2016 - 09.2016

Call Center Customer Service Representative

VXI Makati
08.2000 - 04.2010

Associate of Arts - Tourism And Travel Management

PWU
Kristine Ann CataligSingle Parent