Kristin (Kate) Bastedenbeck
Lakewood,CO
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Planet Fitness Gym
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
District Manager
Ecco Usa
08.2015 - 10.2020
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Store Manager
Bombay & Company
07.2005 - 01.2015
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Bachelor of Science - Business Administration
New York University
New York, NY06.1997
Skills
- Call Management
- Data Entry
- Scheduling
- Conflict Resolution
- Key Holder Experience
- Retail Store Support
- Money Handling Abilities
- POS Systems Expert
- Professional Telephone Demeanor
- Staff Training
- Stock Management
- Customer Relations
- Team Development
- Customer Service
Timeline
Customer Service Representative
Planet Fitness Gym
11.2023 - Current
District Manager
Ecco Usa
08.2015 - 10.2020
Store Manager
Bombay & Company
07.2005 - 01.2015
Bachelor of Science - Business Administration
New York University
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