Kristin "Kris" Leith
Abbeville,SC
Summary
Experienced medical office professional with a strong background in optimizing office operations. Demonstrated ability to create a welcoming environment for patients while effectively addressing their needs. Proficient in operating office equipment and utilizing job-related software to enhance productivity.
Overview
32
32
years of professional experience
Work History
Medical Office Specialist
AnMed Health
Anderson, South Carolina
07.2024 - Current
- Managed front office operations, including customer service, appointment scheduling, billing, and administration, to enhance workflow efficiency.
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Scheduled appointments for patients via phone and in person.
- Collected patient information and verified insurance during the check-in process.
- Processed insurance claims and verified patient eligibility to facilitate timely service delivery.
- Assisted healthcare providers with administrative tasks and documentation accuracy.
- Coordinated patient records while ensuring confidentiality compliance with regulations.
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
- Communicated with patients with compassion while keeping medical information private.
- Wrote detailed clinical phone messages for physicians.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Processed payments from patients and maintained accurate financial records.
- Collaborated with medical staff to ensure seamless patient care delivery processes.
Clinic Service Representative
CHI Health
Omaha, Nebraska
04.2022 - 01.2024
- Provided support to patients during check-in and appointment scheduling.
- Assisted with insurance verification and patient eligibility checks.
- Managed patient records using electronic health record systems.
- Coordinated communication between medical staff and patients to ensure clear and timely information exchange.
- Responded to patient inquiries and resolved concerns promptly.
- Answered phone calls in a professional manner, responded to inquiries, and provided accurate information.
- Assisted with the registration process by entering data into electronic medical records system accurately and efficiently.
- Collected co-payments and payments for services rendered.
- Served as liaison between physicians, nurses, other health care professionals and patients.
- Handled incoming faxes of sensitive patient information securely.
- Monitored medication refill requests from pharmacies via fax or telephone call.
- Guided patients in navigating online portal for scheduling appointments and requesting prescription refills, improving user experience.
- Enhanced customer satisfaction by addressing inquiries, providing effective solutions, and resolving issues promptly.
Assistant Manager
Scooters Coffee Shop
Omaha, Nebraska
06.2019 - 03.2022
- Managed daily operations and prioritized tasks for team efficiency.
- Coordinated staff schedules to optimize coverage and meet operational demands.
- Executed opening, closing, and shift change functions to uphold daily operational standards.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conducted regular inventory checks to ensure stock accuracy and availability.
- Cultivated positive relationships with customers to enhance satisfaction and loyalty.
- Resolved conflicts between team members in an effective manner.
Office Manager
Leith Construction
Omaha, Nebraska
08.1994 - 12.2017
- Managed daily office operations to ensure smooth workflow and productivity.
- Managed office budget to handle inventory, postage and vendor services.
- Tracked invoices and payments to maintain accuracy in accounts receivable and payable.
- Assisted in budget preparation by tracking expenses for office operations.
- Managed office inventory and placed new supply orders.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Facilitated regular communication between construction teams and administrative staff to streamline project coordination.
- Supported project documentation by organizing files and maintaining records.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
Certified Nursing Assistant
Nebraska Methodist Hospital
Omaha, Nebraska
04.2002 - 11.2009
- Supported nursing staff in delivering daily patient care and activities to enhance patient comfort and well-being.
- Monitored vital signs and documented changes in patient health.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Cultivated relationships with patients, caregivers, and healthcare teams to facilitate achievement of individualized care plan goals.
- Collaborated with multidisciplinary teams to support patient care goals.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Education
GED -
Millard South High School
Omaha, NE02-1997
Some College (No Degree) - Psychology
University of Nebraska At Omaha
Omaha, NESkills
- Medical billing
- Electronic health records
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Patient intake
- Customer relationship management
References
- Kelly Fox, CHI, (402)208-5556
- Lisa Weilage, Clinic Supervisor CHI (402)990-0175
- Brandhi Williams, Barista, Scooters (402)709-5802
- Samantha Owens, MOS Anmed (864)2093940
- Any other references can be provided at request
Timeline
Medical Office Specialist
AnMed Health
07.2024 - Current
Clinic Service Representative
CHI Health
04.2022 - 01.2024
Assistant Manager
Scooters Coffee Shop
06.2019 - 03.2022
Certified Nursing Assistant
Nebraska Methodist Hospital
04.2002 - 11.2009
Office Manager
Leith Construction
08.1994 - 12.2017
GED -
Millard South High School
Some College (No Degree) - Psychology
University of Nebraska At Omaha