Kristion Appleberry
Forney
Summary
Customer Service and Healthcare Support professional with 10+ years of experience in customer service, healthcare support, billing, claims, and administrative operations. Skilled in resolving customer issues, maintaining accurate records, using CRM systems and Microsoft Office, and ensuring HIPAA compliance in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rofle Trucking
Dallas, Texas
03.2013 - 11.2025
- Handled high-volume inbound and outbound calls for billing, payments, and account inquiries, ensuring prompt resolution and customer satisfaction.
- Updated and maintained customer records in CRM systems while efficiently processing service requests.
- Maintained accurate customer records in CRM systems and processed service requests.
- Addressed and resolved customer concerns, achieving high levels of satisfaction.
Bail Bonds Agent
1st Call Bail Bonds
McKinney, TX
10.2021 - 02.2022
- Negotiate and wrote bail bonds for those arrested but not yet through the court system.
- Conducted phone interviews with defendants and family members to assess flight risk.
- Release persons that are held in custody and have a set pretrial bailment.
- Negotiate and write bail bonds for those arrested but not yet through the court system.
- Guaranteed payment of defendants' bonds to the court, ensuring compliance with legal obligations.
Remote Customer Service Representative
Bear Staffing Services, Verizon
Fort Worth, TX
08.2021 - 01.2022
- Resolved challenging customer issues through device troubleshooting, billing inquiries, and service support.
- Answering a high volume of customer calls, you'll deliver innovative, individualized solutions, satisfying the ever- changing needs of our diverse customer base.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and swift issue resolution.
- Assisted in training new team members on company policies and customer service protocols.
- Managed customer accounts, updating information accurately to maintain data integrity.
Remote Technical Support Representative
Teleperformance
Tennessee
08.2020 - 07.2021
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Assisted customers with technical issues via email, live chat, and telephone, ensuring timely resolution and satisfaction.
- Manage, maintain, and repair IT systems.
- Reviewed support cases for technical accuracy, identifying process improvements to enhance troubleshooting efficiency.
- Resolved customer service issues by providing guidance or escalating to advanced support, maintaining high service standards.
Administrative Assistant
People Barber Styling College
Dallas, TX
10.2014 - 11.2019
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communications to ensure timely resolution by appropriate department personnel.
- Compiled and produced presentations and reports to support decision-making for leadership team.
- Composed correspondence, reports and meeting notes.
- Managed physical and digital files, monitored spreadsheets, and updated reports to ensure seamless coordination of project materials.
- Maintained accurate department and customer records.
- Compiled and produced presentations and reports directed by leadership team.
Education
High School Diploma -
New Beginners Preparatory
Dallas, TX10-2007
Skills
- Customer Service
- Call Center Operations
- Technical Support
- Remote Support
- Insurance Verification
- Account Management
- Healthcare Claims & Benefits
- HIPAA Compliance
- Customer Support
- Microsoft Office
- Administrative Support
- Problem Resolution
Certification
- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS (5 years)
- Microsoft Office (10+ years)
- MS OFFICE (10+ years)
- Time management (10+ years) written and verbal.
- (Less than 1 year) Data Entry (10+ years)
- Excel (10+ years)
- Administrative Support (10+ years)
Timeline
Bail Bonds Agent
1st Call Bail Bonds
10.2021 - 02.2022
Remote Customer Service Representative
Bear Staffing Services, Verizon
08.2021 - 01.2022
Remote Technical Support Representative
Teleperformance
08.2020 - 07.2021
Administrative Assistant
People Barber Styling College
10.2014 - 11.2019
Customer Service Representative
Rofle Trucking
03.2013 - 11.2025
High School Diploma -
New Beginners Preparatory