Kristmas Hill
Killeen,TX
Summary
Experienced with team leadership, customer service, and operational efficiency as well as experience in health care. Utilizes strategic planning to enhance store performance and staff productivity, both in retail and fast food/restaurant settings. Track record of fostering positive, results-driven environment. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CNA
Harker Heights Nursing and Rehabilitation
Killeen, TX
09.2025 - Current
- Assisted patients with daily living activities, promoting independence and comfort.
- Monitored vital signs, documenting changes to ensure timely medical interventions.
- Collaborated with nursing staff to develop and implement individualized care plans.
- Trained new CNAs on best practices in patient care and safety protocols.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Caregiver
Cornerstone Health Care
Killeen, TX
05.2023 - 08.2025
- Provided compassionate care to clients, enhancing daily living activities and emotional well-being.
- Developed individualized care plans in collaboration with healthcare professionals to meet diverse needs.
- Trained new caregivers on protocols and best practices for patient care and safety measures.
- Coordinated with families to provide updates on client progress, addressing concerns proactively.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Assistant Store Manager
Dollar General, Killeen, Tx
Killeen, Tx
08.2022 - 05.2023
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Manager
Wingstop, Killeen, Tx
Killeen, Tx
08.2022 - 01.2023
- Led team in executing daily operations, ensuring compliance with food safety standards.
- Trained and mentored staff on customer service best practices, enhancing overall guest satisfaction.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Customer Service Support Manager
At Home Super Decor Store, College Station, Tx
College Station, Tx
10.2021 - 08.2022
- Led service support operations, enhancing customer satisfaction and loyalty.
- Oversaw inventory management, ensuring timely availability of products for customers.
- Served as a trusted advisor to senior leadership, offering insights and recommendations for ongoing improvements in service support functions.
- Coached employees through day-to-day work and complex problems.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
Store Manager
Melrose, College Station, Tx
College Station, Tx
06.2020 - 01.2021
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Evening Manager
Ihop, College Station, Tx
College Station, Tx
08.2019 - 03.2020
- Trained new team members on menu items and customer service standards.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Conducted performance evaluations, providing constructive feedback for staff development.
- Collaborated with kitchen staff to streamline food preparation processes, increasing service speed.
- Facilitated communication between day shift managers and staff, ensuring seamless transitions between shifts for operational continuity.
Team Leader
Whataburger, College Station, Tx
College Station, Tx
08.2014 - 09.2019
- Monitored compliance with health and safety regulations, ensuring a safe work environment.
- Developed strategies to enhance customer satisfaction through feedback analysis and action plans.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Outbound Customer Service Rep
Adecco, College Station, Tx
College Station, Tx
01.2017 - 05.2018
- Managed high-volume outbound calls to ensure customer satisfaction and retention.
- Documented interactions accurately in CRM systems to maintain detailed customer records.
- Participated actively in team meetings, contributing valuable insights into ways of enhancing customer service delivery.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Met established attendance expectations and team revenue goals to achieve company objectives.
Education
Certified Medication Aide Certification - Health Care
Elite Nurse Aide Training
Killeen, TX04-2026
CNA Certification - Health Care
Elite Nurse Aide Training School
Killeen, TX06-2024
High School Diploma -
Mary Catherine Harris
Bryan, Tx01-2014
Skills
- Customer Support Services
- Retail Sales Management
- Inventory/Merchandising
- Cash Handling
- Catering
- Food Production
- POS Systems
- Excel, Word, And PowerPoint
- Team Building
- Scheduling
- Freight Management
- Vital signs monitoring
- Patient care
- Time management
- Maintaining confidentiality
- Health monitoring
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medication Aide
LANGUAGES
Fluent in English
Interests
- Hiking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Yoga
- Regularly practice mindfulness and meditation for overall wellness
- Creative Writing
- Interior Design
Timeline
CNA
Harker Heights Nursing and Rehabilitation
09.2025 - Current
Caregiver
Cornerstone Health Care
05.2023 - 08.2025
Assistant Store Manager
Dollar General, Killeen, Tx
08.2022 - 05.2023
Assistant Manager
Wingstop, Killeen, Tx
08.2022 - 01.2023
Customer Service Support Manager
At Home Super Decor Store, College Station, Tx
10.2021 - 08.2022
Store Manager
Melrose, College Station, Tx
06.2020 - 01.2021
Evening Manager
Ihop, College Station, Tx
08.2019 - 03.2020
Outbound Customer Service Rep
Adecco, College Station, Tx
01.2017 - 05.2018
Team Leader
Whataburger, College Station, Tx
08.2014 - 09.2019
Certified Medication Aide Certification - Health Care
Elite Nurse Aide Training
CNA Certification - Health Care
Elite Nurse Aide Training School
High School Diploma -
Mary Catherine Harris