KRISTOFER PIZARRO
New York,NY
Summary
Dynamic retail professional with a proven track record with excelling in customer service and team leadership. Enhanced team productivity and increased sales through strategic merchandising and effective conflict resolution. Skilled in analytical decision-making and staff training, fostering strong client relationships to drive repeat business and satisfaction. I'm experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
7
7
years of professional experience
Work History
Assistant Manager Men Apparel
Nordstrom
03.2023 - 03.2025
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Client Specialist
Bloomingdales SoHo
04.2020 - 01.2023
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Acted as liaison between company''s technical staff and clients by translating complex product/service specifications into easily digestible formats for non-expert audiences to comprehend during sales pitches or consultation sessions held thereof via proa
- Ensured high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
Sales Associate
Foot Locker
02.2018 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Connects with every customer by asking open-ended questions to assess needs
- I consider myself a team player as well as contributing a positive and inclusive work environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate of Arts -
Hostos Community College
Bronx, NY05-2022
Skills
- Customer service
- Money handling
- Team leadership
- Analytical Decision-Making
- Effective Conflict Resolution
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Strong problem-solving
- Customer Service Excellence
- Interpersonal Skills
- Database Management
- Critical thinking
- Staff training
Languages
Spanish
Full Professional
Timeline
Assistant Manager Men Apparel
Nordstrom
03.2023 - 03.2025
Client Specialist
Bloomingdales SoHo
04.2020 - 01.2023
Sales Associate
Foot Locker
02.2018 - 08.2020
Associate of Arts -
Hostos Community College
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