Kristofer Scott
Cincinnati,OH
Summary
Dedicated customer service representative with proven expertise in transaction processing and account management. Committed to resolving customer inquiries with effective communication and attention to detail.
Overview
5
5
years of professional experience
Work History
Banking Customer Service Representative
Chase Bank
Cincinnati, OH
02.2023 - Current
- Assisted customers with account inquiries and transaction issues.
- Processed deposits, withdrawals, and loan applications efficiently.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints with patience and empathy.
Customer Service Representative
Macy's
Cincinnati, OH
04.2021 - 02.2023
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints and provided effective solutions.
- Processed returns and exchanges according to company policies.
- Maintained knowledge of current promotions and sales items.
- Utilized point-of-sale systems for transactions and inventory management.
Education
High School Diploma -
Robert A. Taft High School
Cincinnati, OH08-2008
Skills
- Account management
- Transaction processing
- Effective communication
- Problem solving
- Attention to detail
Timeline
Banking Customer Service Representative
Chase Bank
02.2023 - Current
Customer Service Representative
Macy's
04.2021 - 02.2023
High School Diploma -
Robert A. Taft High School