Kristofer Villalba
Spring
Summary
Driven professional with background in high-volume automotive service environment, seeking to transition into new field. Developed strong communication, problem-solving, and customer service skills, ensuring client satisfaction and efficient service delivery. Eager to apply these transferable skills to contribute effectively in new setting.
Overview
11
11
years of professional experience
Work History
Automotive Service Advisor
Northside Imports Houston
Spring, TX
10.2019 - 08.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Lead Bartender
True Food Kitchen
The Woodlands, TX
10.2016 - 11.2019
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Lead Server
Pappadeaux's Seafood Kitchen
The Woodlands, TX
11.2013 - 10.2016
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Developed strong relationships with guests, fostering loyalty and repeat business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
High School Diploma -
Oak Ridge High School
Conroe05-2012
Skills
- Customer relations
- Suggestive selling
- Team leadership
- Positive and friendly attitude
- Organization and efficiency
- Exceptional communication
- Operational efficiency
- Responsible and trustworthy
- Teamwork and collaboration
- Critical thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Automotive Service Advisor
Northside Imports Houston
10.2019 - 08.2024
Lead Bartender
True Food Kitchen
10.2016 - 11.2019
Lead Server
Pappadeaux's Seafood Kitchen
11.2013 - 10.2016
High School Diploma -
Oak Ridge High School