Kristopher Abrams, MBA

• Developed and implemented lesson plans based on curriculum objectives.
• Provided individualized instruction to meet the needs of all students.
• Maintained a safe and orderly learning environment for all students.

• Provided coaching and guidance to a team of project coordinators regarding best practices for delivering exceptional customer experiences.
• Conducted 1:1's with team
• Managed escalated customer issues and resolved conflicts in a timely manner.
• Oversaw the development of training materials designed to educate team members on how best to provide excellent customer service.
• Identified opportunities for improving existing processes related to providing an outstanding level of service.
• Facilitated communication between various stakeholders throughout the organization when it comes to matters related to enhancing the customer experience.

• Assessed daily and monthly reports to review client activity and identify opportunities through Salesforce and Tableau.
• Established relationships with clients by anticipating needs and requirements and identifying the best offerings to promote positive outcomes.
• Conducted regular industry research to gain consistent education on such important factors as trends, legislation, and competitor activity.
• Developed and implemented targeted client development strategies to maximize individual account results.
• Compiled customer feedback for cross-functional departments to improve product or service features.
• Continuously met or exceeded all core four metrics on a monthly basis while operating at over 100% of my monthly sales goal.
• Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.

Territories managed: Alabama, Georgia, New Jersey, Pennsylvania, Ohio, New York

• Technology Budgeting committee member
• Built and strengthened positive relationships with students, parents and teaching staff.
• Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
• Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
• Practiced techniques for improving behavioral or academic problems within classroom, cultivating good habits and complementing attention given by counselors and parents.

• Managed a team of 30 or more individuals as their direct report during daily operations.
• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
• Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
• Managed budgeting, forecasting and performance for all accounts.
• Improved customer confidence and recovered previous year sales losses by building and renewing customer relationships to define market opportunities.