Monique Ortiz
Midland,Texas
Summary
Dedicated and versatile Educator with a lifelong passion for impacting student lives. While completing my degree in Child and Family Studies, I maintained high-performance roles as both a waitress and an administrative assistant, developing a unique foundation of resilience, multitasking, and professional communication. I am a collaborative team player committed to making every day better for my students and colleagues through hard work and a 'people-first' mindset. My goal is to leverage my diverse professional background and my commitment to education to foster a supportive classroom environment where every student has the opportunity to thrive.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Teacher
Kermit Independent School District
Kermit, TX
08.2024 - Current
- Developed engaging lesson plans to enhance student learning and promote critical thinking.
- Implemented differentiated instruction strategies to meet diverse learning needs of students.
- Assessed student progress through regular evaluations, adjusting teaching methods accordingly.
- Collaborated with colleagues to design interdisciplinary projects that fostered teamwork and creativity.
- Led professional development workshops focused on integrating technology into classroom instruction.
- Established strong relationships with parents and community members to support student success and engagement.
- Analyzed curriculum effectiveness, recommending improvements based on student performance data and feedback. (Bluebonnet Curriculum)
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Spearheaded mentorship program for at-risk students, contributing to improved academic and behavioral outcomes.
Waitress
Cork & Pig Tavern
Odessa, TX
07.2014 - 12.2026
- Delivered exceptional customer service in high-volume restaurant setting.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Managed multiple tables efficiently while maintaining attention to detail.
- Trained new waitstaff on menu items and service protocols, enhancing team performance.
- Implemented upselling techniques that increased overall sales revenue during shifts.
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Administrative Assistant
JMJ Plumbing LLC.
Midland, TX
01.2012 - 05.2024
- Managed scheduling and coordination of appointments for plumbing services.
- Facilitated communication between clients and technicians to ensure service clarity.
- Streamlined office operations by implementing digital filing systems for documents.
- Assisted in maintaining inventory levels for plumbing supplies and tools.
- Developed training materials for onboarding new administrative staff members.
- Oversaw daily administrative tasks to enhance efficiency of office workflows.
- Led initiatives to improve customer service response times through process optimization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Kermit High School
Kermit, Texas Basics - Child And Family Studies
Midland College
Midland, Texas Bachelor of Arts - Child And Family Studies
University of Texas of The Permian Basin
Odessa, Texas 05-2019
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Positive role model and mentor
- Growth mindset
- Parent-teacher communication
- Classroom instruction
- Differentiated instruction
- Curriculum implementation
- Learning strategies
- Social-emotional learning training
- Testing and grading
- Student evaluations
- Data entry
- Computer skills
- Office administration
- Customer service
- Microsoft Excel
- Payroll and budgeting
- Account reconciliation
- Supervising staff
- Database administration
- Account management
- Employee timesheet processing
- Database management
- Schedule management
- Documentation and control
- Mail distribution
- Time management
- File organization
- Computer proficiency
- Filing
- Scheduling
- Documentation and recordkeeping
- Office management
- Scheduling and calendar management
- Excel spreadsheets
- WPM: 100-120 words per minute
Certification
- Certified Special Education Teacher , ACTRGV - August 2024- Present
Timeline
Teacher
Kermit Independent School District
08.2024 - Current
Waitress
Cork & Pig Tavern
07.2014 - 12.2026
Administrative Assistant
JMJ Plumbing LLC.
01.2012 - 05.2024
High School Diploma -
Kermit High School
Basics - Child And Family Studies
Midland College
Bachelor of Arts - Child And Family Studies
University of Texas of The Permian Basin