Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristopher Aponte

St Cloud

Summary

Dynamic Account Executive with a proven track record at Gilbert Exposition Management Services, excelling in relationship building and customer service. Demonstrated strong leadership and conflict resolution skills, fostering a productive team environment while streamlining operations to reduce costs. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Known for collaborative approach and commitment to excellence.

Overview

16
16
years of professional experience

Work History

Account Executive

Gilbert Exposition Management Services (GEMS)
04.2014 - Current
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Established strong relationships with prospective customers through active listening and tailored solutions.
  • Established and maintained positive relationships with customers.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Streamlined setup and teardown processes, reducing labor costs while maintaining booth quality standards.

Supervisor

Ebay Enterprise
07.2009 - 04.2014
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.

Education

Bachelor of Science - Business Management & Supply Chain Management

Bowling Green State University
Bowling Green, OH
12-2002

Skills

  • Relationship building and management
  • Customer service
  • Performance tracking
  • Goals and performance
  • Staff management
  • Progress reporting
  • Operations
  • Conflict resolution
  • Problem-solving abilities

Timeline

Account Executive

Gilbert Exposition Management Services (GEMS)
04.2014 - Current

Supervisor

Ebay Enterprise
07.2009 - 04.2014

Bachelor of Science - Business Management & Supply Chain Management

Bowling Green State University

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