Kristopher Armstrong
Spring,TX
Summary
District Manager with extensive experience overseeing multi-location operations and leading high-performing teams across diverse markets. Proven success in driving operational excellence through performance management, staff development, and process improvement initiatives. Skilled in mentoring managers, implementing standardized procedures, and using performance metrics to improve efficiency, customer satisfaction, and profitability. Adept at cross-functional collaboration, resource allocation, and ensuring compliance with company policies and regulatory standards. Recognized for hands-on leadership, accountability, and the ability to scale best practices across multiple locations.
Overview
10
10
years of professional experience
Work History
District Manager
VIP Holiday Photos
09.2024 - Current
- Led district operations, ensuring high-quality customer service and operational efficiency across multiple locations.
- Mentored and trained district staff, fostering a culture of excellence and continuous improvement.
- Analyzed performance metrics to identify areas for improvement and optimize operational processes.
- Collaborated with cross-functional teams to enhance product offerings and customer engagement strategies.
- Supervised various locations, enforcing high-quality standards of operation.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Route Manager
Fond Memories Engraving
02.2022 - 08.2024
- Designed and optimized daily and weekly service route schedules.
- Oversaw training and evaluation of route drivers and field staff to enhance operational efficiency.
- Oversaw route productivity, efficiency, and on-time performance metrics.
- Addressed customer concerns and resolved service issues with urgency and efficiency.
- Enforced compliance with safety regulations, DOT requirements, and company policies.
- Oversaw vehicle usage, maintenance schedules, and fuel efficiency initiatives.
- Evaluated route data and KPIs to enhance operational performance.
- Facilitated collaboration between dispatch, customer service, and operations teams.
- Assisted in managing route changes to maintain service continuity. Supported teams in addressing staffing shortages through effective resource allocation. Provided emergency coverage to ensure operational stability.
- Oversaw maintenance of accurate route documentation and reporting processes.
Delivery Driver
Lone Star Overnight
11.2019 - 12.2021
- Coordinated logistics for package deliveries, optimizing routes to enhance service reliability and speed while producing on time delivery.
- Maintained accurate records of deliveries and pickups, ensuring compliance with company standards.
- Collaborated with dispatch team to coordinate logistics and resolve delivery issues promptly.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Manager
Chicken Express
05.2016 - 11.2019
- Achieved operational efficiency by guiding crew members in daily activities.
- Maintained precise inventory levels to support seamless operations.
- Streamlined financial deposit processes to enhance cash flow management.
- Developed staff schedules, balancing labor needs with budgetary constraints for operational effectiveness.
- Collaborated with management to execute strategic initiatives aligned with company goals and objectives.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Stephen F. Austin State University
Nacogdoches, TXSkills
- Recruiting and hiring
- Customer service
- Training and coaching
- Goal setting and performance metrics
- Operations management
- Staff development
- Team development
- Multi-unit management
- Decision-making
- Employee scheduling
- Operations improvements
- Conflict management
- Revenue generation
- Compliance monitoring
- District expansion
- Multitasking
- Computer skills
- Route coordination
- Logistics management
- Forklift operations
- Onboarding and training
Timeline
District Manager
VIP Holiday Photos
09.2024 - Current
Route Manager
Fond Memories Engraving
02.2022 - 08.2024
Delivery Driver
Lone Star Overnight
11.2019 - 12.2021
Manager
Chicken Express
05.2016 - 11.2019
Stephen F. Austin State University