Hi, I’m
Aaron Greggs
Columbia,SC
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
11
years of professional experience
Work History
Conduent
Call Center Representative
08.2023 - Current
Job overview
- Handled 50+ customer calls per day and resolved customer queries with a 90% satisfaction rate
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Adhered to customer service standards and corporate policies to ensure customer satisfaction
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Utilized active listening skills to identify customer needs and offered appropriate solutions.
SPECTRUM
Lead Sales Representative
03.2016 - 05.2023
Job overview
- Managed a team of 15-20 employees, effectively utilizing standard call-center technology to accomplish tasks and meet objectives
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Resolved customer inquiries and complaints efficiently and empathetically, demonstrating excellent communication skills and maintaining composure in escalated situations.
Portal Studios
Audio Engineer Supervisor
04.2017 - 01.2022
Job overview
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Set up and tested equipment prior to events, broadcasts, and recordings.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced audio quality by meticulously mixing and mastering sound elements for various projects.
- Managed a team of junior engineers, providing guidance and mentorship that improved their skills and overall output quality.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Reduced errors in payment transactions by regularly reviewing and reconciling financial records.
US Army
Wheeled Vehicle Mechanic
08.2013 - 02.2016
Job overview
- Managed maintenance and repair operations on various vehicle types, focusing on the replacement of worn and damaged components to ensure functionality
- Conducted comprehensive vehicle assessments to identify malfunctions or damage, and utilized technical documentation to ensure accurate and effective repairs
- Successfully troubleshoot vehicle faults, operated heavy diesel equipment, and executed wheeled vehicle recovery operations, reinforcing customer satisfaction and operational efficiency.
- Assessed vehicles to identify degree of malfunction or damage.
- Handled repair work and maintenance to keep vehicles functional.
Education
H.S High, Thomas A Edison Career And Technical Education
Diploma
University Overview
- Relevant Coursework: Residential Wiring & Electrical Engineering
Skills
TypingMultitaskingInbound CallsCommunication SkillsMicrosoft PowerPointMicrosoft ExcelMicrosoft OfficeDecision MakingFast LearnerComputer SkillsAbility to Work Under PressureLeadershipTechnical DocumentationRepairing (Manual/Mechanical)Written CommunicationConflict ResolutionData EntryOperationsFocus GroupSalesPro ToolsVehicle RecoveryAdaptabilityCustomer SatisfactionCollaborationTime ManagementComposureManagementCommunications
Customer Service
Report Preparation
Quality Assurance
Customer Relationship Management
Timeline
Call Center Representative
Conduent
08.2023 - Current
Audio Engineer Supervisor
Portal Studios
04.2017 - 01.2022
Lead Sales Representative
SPECTRUM
03.2016 - 05.2023
Wheeled Vehicle Mechanic
US Army
08.2013 - 02.2016
H.S High, Thomas A Edison Career And Technical Education
Diploma
05.2013