Kristopher Herrera
Ventura,CA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
Alert Communications
10.2017 - Current
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Spearheaded proactive engagement with high-profile Attorney clients, meticulously ensuring that their account needs were not only met but exceeded. Utilized strong interpersonal skills to foster trusting relationships, resolving issues promptly, and offering innovative solutions to streamline existing intake processes
Level 6 Associate
In N Out
05.2014 - 10.2017
- Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
- Reduced wait times for customers by streamlining the order-taking process and effectively delegating tasks to team members.
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Ensured compliance with health and safety regulations through regular inspections and staff training sessions on proper food handling procedures.
Education
Associate of Science - Natural Science
Ventura College
Ventura, CA12.2023
Associate of Arts - Liberal Studies
Ventura College
Ventura, CA12.2023
Skills
- Campaign execution
- Vendor Relations
- Account Servicing
- Contract Negotiation
- Account development
- Client Relationship Management
- Customer Service
- Data Analytics
- Needs analysis
- Project Management
- Account Management
- Performance Tracking
Certification
ACLS & PALS (2023)
Swimming Coach
Being a swim coach for kids aged 7-12 is a uniquely rewarding experience filled with joy and fulfillment. Witnessing the excitement and sense of accomplishment in young swimmers as they conquer new skills and overcome challenges is truly heartwarming. It's a privilege to play a role in their journey of growth and development, both in and out of the pool. As a coach, fostering a positive and supportive environment allows children to build confidence, resilience, and a lifelong love for swimming. Seeing their smiles, hearing their laughter, and celebrating their achievements create unforgettable moments that remind me why I'm passionate about coaching and inspiring the next generation of swimmers.
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Account Manager
Alert Communications
10.2017 - Current
Level 6 Associate
In N Out
05.2014 - 10.2017
Associate of Science - Natural Science
Ventura College
Associate of Arts - Liberal Studies
Ventura College
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