Kristopher Legaspi
Nashville
Summary
Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement and willing to work with different clients.
Overview
17
17
years of professional experience
Work History
Crew Travel Specialist
Carnival Cruise Lines
Manila, Philippines (Remote)
04.2022 - 09.2023
- Handled travel arrangement for team members, Guest passenger.
- Assisted all inquiry via phone, email, Twillo chat platform.
- Maintained all ques in Sabre.
- Securing flight, Hotel, and coordinate to ground transportation to and from accommodation.
- Handle cruise-related documentation, including passport requirements, visas, upon joining date.
- Assist guest in resolving any issues or challenges that may arise during their cruise vacation
Travel Consultant
Alsarh Travel and Tours
Riyadh , Saudi Arabia
01.2012 - 11.2018
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Resolved any issues related to travel plans and services.
- Helped clients achieve lowest fairs fares and minimize risks of penalties.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Processed credit and debit payments and handled confidential information with discretion.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
- Monitored competitors' prices and offerings to maintain competitive edge in the market.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Reservation Agent
Cebu Pacific Airlines Operation Center
Manila, Philippines
02.2009 - 08.2011
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Ensured all reservations were properly documented in the system.
- Processed customer payments for reservations over the phone.
- Resolved guest complaints by providing exceptional customer service.
- Relayed information on availability, pricing and discounts to customers.
- Identified opportunities for cross-selling other products or services.
Telesales Representative
Citibank
Manila, Philippines
08.2007 - 02.2009
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Provided customer service support to resolve any issues or complaints in a timely manner.
- Developed new leads each day at or above quotas.
- Resolved customer complaints by escalating calls to proper department.
- Attended weekly team meetings to discuss performance metrics and strategies for achieving goals.
Call Center Agent, Inbound Sales
One Global Contact Center
Manila, Philippines
09.2006 - 07.2007
- Provided efficient resolution of issues within established timeframes.
- Resolved customer issues quickly and efficiently to maintain customer satisfaction.
- Provided customer service support for incoming calls and emails from customers.
- Offered suggestions on other products that could meet customers' needs.
- Encouraged cross-selling of products and services that were beneficial for customers.
- Advised customers on technical problems and troubleshooted solutions over the phone.
- Met daily performance goals related to call volume, quality assurance standards, and average handle time.
Education
Vocational-Technical Education
Tesda Philippines
Nueva Ecija, Philippines07-2019
High School Diploma -
Roosevelt College Marikina
Manila, Philippines07-2000
Some College (No Degree) - Electrical, Electronics And Communications Engineering
Technological Institute of The Philippines
Manila, PhilippinesSkills
- Credit Card Payments
- Special Needs Travelers
- Client Relationship Building
- Travel Planning
- Transportation Arrangements
- International Reservations
- Hotel Accommodations
Languages
English
Professional
Tagalog
Professional
Timeline
Crew Travel Specialist
Carnival Cruise Lines
04.2022 - 09.2023
Travel Consultant
Alsarh Travel and Tours
01.2012 - 11.2018
Reservation Agent
Cebu Pacific Airlines Operation Center
02.2009 - 08.2011
Telesales Representative
Citibank
08.2007 - 02.2009
Call Center Agent, Inbound Sales
One Global Contact Center
09.2006 - 07.2007
Vocational-Technical Education
Tesda Philippines
High School Diploma -
Roosevelt College Marikina
Some College (No Degree) - Electrical, Electronics And Communications Engineering
Technological Institute of The Philippines
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