Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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KRISTOPHER MAYER

Newark,NJ

Summary

Guest-oriented communications agent with expertise in customer service and operational management. Demonstrated ability to exceed customer expectations through effective communication and organization. Strong computer skills enhance efficiency in daily tasks. Diligent Social Work Intern skilled in client communication and conflict resolution, facilitating the development of life skills and coping mechanisms.

Overview

9
9
years of professional experience

Work History

Passenger Information Agent

The Port Authority of NY & NJ
Jersey City, NJ
06.2024 - Current
  • Assist and direct passengers in PATH stations, providing accurate and courteous information about train schedules, routes, fares, and station services.
  • Provide real-time updates on service delays, schedule changes, or emergencies.
  • Maintain a visible and approachable presence in the station to support travelers and ensure smooth transit operations.
  • Support crowd control and station flow, especially during peak hours or service disruptions.
  • Monitor station activity and report safety hazards, suspicious activity, or maintenance issues to the appropriate departments.
  • Use communication tools like radios, intercom systems, and public announcement systems.

Production Manager

Plant-Based Shops inc
02.2019 - Current
  • Determined suitable crew requirements, scheduled employees and worked with human resources to meet changing production schedules
  • Estimated labor requirements to support anticipated workload
  • Standardized production procedures, job roles and quality assurance guidelines
  • Addressed personnel issues and scheduling conflicts promptly

Sales Advisor

Best Buy
09.2021 - 01.2023
  • Explained information about the quality, value, and style of products to guide customer buying decisions
  • Demonstrated extensive knowledge of the products and services offered by Brookstone and provided the consumer with more options to boost overall store customer service goals
  • Installed software such as Microsoft, Office for Mac, Adobe Photoshop, HP Wireless Printer drivers, in the store’s computers
  • Placed special orders and called other stores to find desired items

Shift Supervisor

Starbucks
08.2018 - 03.2020
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Legal Assistant Intern

Brody And Branch
12.2017 - 03.2020
  • Reviewed legal information and proofed documentation for errors.
  • Organized legal filing system to maximize efficiency.
  • Conferred with clients and other involved parties to gather and track case information.
  • Prepared written correspondence for attorneys.

Camp Counselor

Young Men (and Women) Christian Association (YMCA)
05.2016 - 08.2018
  • tried to find out the feasible solutions to the same
  • Worked with children of varying age, interest, skill and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.

Education

Associate of Science - Liberal Arts - Social Work

Hudson County Community College
Jersey City, NJ
05-2024

Skills

  • Planned Equipment Constraints
  • Master Scheduling
  • Reading Comprehension
  • Product Demonstration
  • Conflict Resolution Techniques
  • Revenue Benchmarks
  • Problem solving
  • Team collaboration

Affiliations

  • National Association of Social Workers

Timeline

Passenger Information Agent

The Port Authority of NY & NJ
06.2024 - Current

Sales Advisor

Best Buy
09.2021 - 01.2023

Production Manager

Plant-Based Shops inc
02.2019 - Current

Shift Supervisor

Starbucks
08.2018 - 03.2020

Legal Assistant Intern

Brody And Branch
12.2017 - 03.2020

Camp Counselor

Young Men (and Women) Christian Association (YMCA)
05.2016 - 08.2018

Associate of Science - Liberal Arts - Social Work

Hudson County Community College

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