Kristopher Pike
Fenton,MO
Summary
Customer-oriented General Manager with 25 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
12
12
years of professional experience
Work History
General Manager
Wingsto
Fenton, MO
06.2024 - Current
- Created schedules and monitored payroll to remain within budget.
- Designed sales and service strategies to improve revenue and retention.
- Trained employees on duties, policies and procedures.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Cafe Owner
Hometown Cafe
House Springs, Missouri
02.2020 - 08.2024
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Hired and trained new department managers to increase team oversight and productivity.
- Hosted special events to boost brand awareness and increase community engagement.
Director of Operations
Wingstop
St Louis, Missouri
10.2012 - 02.2020
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Worked with management team to develop operational goals aligned with business strategy.
- Contributed to organizational strategic direction to improve products and services.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Organized and oversaw work schedules of departmental managers.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Assessed reports and adjusted workflows to realign with targets.
- Planned delivery routing, team workflows and promotional initiatives.
- Successfully improved employment turnover through creating incentive and training programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Prepared staff work schedules and assigned team members to specific duties.
Skills
- Program Administration
- Recruiting and hiring
- Staff Supervision
- Supply Chain Management
- Operations Oversight
- Service Quality Improvement
- Customer Relationship Management
- Schedule Management
- P&L Management
- Branding
- Customer Retention
- Workflow Planning
- Team building and motivation
- Staff training and development
- Inventory Control
- Multi-unit Operation Management
- Profit and Loss
- Risk Management
- Operations Start-Up
- Training and Development
Timeline
General Manager
Wingsto
06.2024 - Current
Cafe Owner
Hometown Cafe
02.2020 - 08.2024
Director of Operations
Wingstop
10.2012 - 02.2020