Kristopher Qualiotto

Initial Role: Began as a Client Support Specialist, troubleshooting software integration and technical issues within accounting ERPs including QuickBooks, Acumatica, Sage Intacct, NetSuite, and other cloud-based

credit card processing platforms.

Promotion and Current Role: Advanced to the role of Implementation Specialist, taking a proactive approach to onboarding merchants who integrate the business software into ERPs.

• Proficient in providing remote support to install and troubleshoot software, utilizing tools like TeamViewer, and Ring Central.
• After six months of being on the implementation team, the business realized a 60% increase in live processing after onboarding.
• Use Salesforce to coordinate troubleshooting calls, follow-ups, and schedule meetings to ensure efficient and timely project execution.
• Work closely with the development team and product owners to create test cases and compile test data for QA processes, enhancing product reliability and performance.

• Nine years as a customer service manager with two as human resources.
• Implemented customer service best practices and strategies to boost team performance, enhance the customer experience
• Trained and mentored customer support associates.
• Promoted in 2019 to handle additional responsibilities in Human Resources, including management of employee timecards, coaching, payroll, sales tax compliance, and employee recruitment.
• Resolved escalated customer complaints.