Kristopher Shaw
Fuquay-Varina,NC
Summary
Dynamic professional with a strong background in retail operations. Skilled in staff supervision, inventory management, and problem-solving. Committed to fostering teamwork and enhancing customer experiences to achieve operational goals.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Petco Animal Supplies Stores Inc.
Cary, NC
03.2025 - Current
- Assisted in daily store operations, ensuring adherence to company policies and procedures.
- Trained new staff on customer service standards and product knowledge.
- Managed inventory levels, coordinating restock efforts to maintain product availability.
- Implemented visual merchandising strategies to enhance product displays and promote sales.
- Conducted regular team meetings to communicate goals and performance expectations.
- Analyzed sales trends to identify opportunities for improvement in store performance.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Collaborated with management on promotional events to drive customer engagement and foot traffic.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Companion Animal Leader
Petco Animal Supplies Stores Inc.
Holly Springs, NC
09.2019 - 03.2025
- Led team in providing exceptional customer service and product knowledge for companion animals.
- Developed training programs to enhance staff performance and operational efficiency.
- Mentored new employees on best practices in animal care and customer interaction techniques.
- Monitored sales trends, adjusting strategies to increase revenue and customer satisfaction.
- Monitored progress of animals in various stages of rehabilitation or recovery, adjusting treatment plans as needed for optimal results.
- Established a culture of open communication among staff members that encouraged collaboration in problem-solving processes related to companion animal care challenges.
- Enhanced client satisfaction by providing exceptional care and attention to their companion animals.
- Streamlined daily operations for increased efficiency through effective scheduling, task delegation, and staff management.
- Verified completion of planograms, cut-ins and reworks.
- Achieved minimum presentation standards for departments.
- Collaborated with veterinary professionals to ensure proper animal care and health standards.
Americrops Service Member
AmeriCorps VISTA
Boise, ID
05.2019 - 08.2019
- Developed and implemented community outreach programs to enhance local engagement.
- Coordinated volunteer recruitment efforts, fostering relationships with diverse organizations.
- Managed training sessions for new volunteers, ensuring smooth onboarding processes.
- Streamlined project workflows to improve operational efficiency across multiple initiatives.
- Championed safety initiatives that reduced workplace incidents significantly.
- Collaborated with cross-functional teams to develop innovative solutions that optimized mission success.
Education
Bachelor of Science - Psychology
Xavier University of Louisiana
New Orleans, LA05-2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Time management
- Team building and leadership
- Staff supervision
- Stock management
- Employee scheduling
- Hiring and training
- Upselling and cross selling
Timeline
Assistant Store Manager
Petco Animal Supplies Stores Inc.
03.2025 - Current
Companion Animal Leader
Petco Animal Supplies Stores Inc.
09.2019 - 03.2025
Americrops Service Member
AmeriCorps VISTA
05.2019 - 08.2019
Bachelor of Science - Psychology
Xavier University of Louisiana