Kristopher Taylor
Summary
Training Specialist with over 5 years of experience in enhancing business operations, leadership development, and franchise management across various industries. Demonstrated expertise in deploying innovative training solutions, streamlining in-store operations, and leading recovery missions to revitalize failing stores, significantly improving performance metrics. Adept at fostering team collaboration, managing time and resources efficiently, and driving continuous improvement in quality and efficiency.
Overview
8
8
years of professional experience
Work History
Director of Training and Development
Pizza Ranch Franchises LLC
08.2024 - Current
- Regularly reviewed curricula content and methodologies used throughout various programs while applying necessary adjustments at two restaurant locations.
- Analyzed data from multiple sources related to individual and group performances as well as overall impact on business metrics.
- Drove revenue growth by optimizing menu strategies, enhancing guest experience, and managing costs effectively.
- Increased employee retention through targeted development initiatives and career path planning.
- Influenced organizational change by championing a culture of continuous learning and growth.
Business Recovery Trainer
Crumbl Headquarters
01.2022 - 08.2024
- Orchestrated franchise partners' duties and oversaw business operations
- Evaluated existing training practices, offering insightful feedback for enhancement
- Exhibited exceptional professionalism in all interactions and tasks
- Under senior leadership, piloted new quality and training practices, refining procedures
- Identified and addressed training gaps, significantly improving store performance
- Led store recovery missions, successfully turning around failing operations
- Worked collaboratively with franchise partners to streamline operations and elevate team skills
- Pioneered innovative training methods under senior guidance, setting new standards for operational excellence
- Conducted thorough analysis of training practices, driving continuous improvement in quality and efficiency
Marketing Director
Chick-fil-A
02.2017 - 01.2022
- Spearheaded the creation and implementation of a strategic marketing plan for Chick-fil-A
- Built and nurtured community relationships to foster restaurant growth
- Leveraged historical sales data to forecast revenue, driving an increase in profits
- Successfully identified and resolved potential challenges in marketing strategies
- Generated significant business impact through innovative marketing initiatives
Education
Bachelor of Science - Business Administration
Arizona State University
Tempe, AZ05-2027
Accomplishments
- Keynote Speaker at the 2023 Crumbl Headquarters Manager Conference.
- Developed the Crumbl Headquarters Store Takeover Program.
- Pioneered the Crumbl Headquarters Mentorship Program.
- Winner of the 2022 Crumbl Headquarters Authenticity Award.
Timeline
Director of Training and Development
Pizza Ranch Franchises LLC
08.2024 - Current
Business Recovery Trainer
Crumbl Headquarters
01.2022 - 08.2024
Marketing Director
Chick-fil-A
02.2017 - 01.2022
Bachelor of Science - Business Administration
Arizona State University
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