KRISTOPHER ULLE
El Cajon,CA
Summary
Dedicated customer service professional with a strong track record in enhancing guest experiences. Demonstrated ability to lead teams effectively while maintaining high standards of service delivery. Committed to achieving operational goals through organization and proactive communication.
Overview
20
20
years of professional experience
Work History
Lead Customer Service Representative
Viejas Casino and Resort
Alpine, CA
07.2016 - 09.2026
- Casino Service Attendant
- Provided prompt and accurate service to fulfill patron requests, enhancing overall guest satisfaction.
- Responded and understood guest preferences while providing an exceptional guest experience.
- Executed currency exchange transactions for patrons at the casino.
- Processed jackpots and tax paperwork for guests and accounts.
- Collaborated with attendants, casino service representatives, and food and beverage team members to ensure seamless service delivery.
- Repaired machines and parts to minimize downtime and ensure uninterrupted gameplay for guests.
Manager – Previously: Host, Cashier and Server
Marie Callender's Restaurant, Bakery, and Saloon
San Diego, CA
09.2006 - 07.2016
- Led team operations to achieve business goals.
- Managed sales teams to ensure timely communication of holiday product information
- Forecasted order quantities pertaining to the number of feasts and pies, increasing profits 10% above projected during the 2010-2015 holidays
- Trained over 50 employees on proper etiquette and outstanding customer service
- Facilitated customer interactions across multiple roles to enhance service quality
- Tailored each customer's dining experience to their needs and wants
- Ordered and organized inventory for efficient distribution during holiday seasons
- Employee of the month multiple times and recognized consistently for quality customer service
Education
Professional Certificate - Marketing and Media
San Diego State University
San Diego, CA10-2014
Bachelor of Science - Business
University of Redlands
San Diego, CA08-2010
Associate of Science - Business Administration
Cuyamaca/Grossmont Community College
San Diego, CA12-2006
Skills
- Customer relationship management
- Customer complaint resolution
- Sales reporting
- Employee training
- Team leadership
- Task efficiency
- Time management
- Multitasking and organization
- Attention to detail
- Problem solving
- Effective communication
- Stock control
LEADERSHIP AND COMMUNITY SERVICE
- Camp Conrad Chinnock, Camp Counselor, Supervised the safety and health of over 1000 diabetic children yearly, Trained and supervised junior camp counselors
- Kiwanis Key Club, Worked with community leaders on local community issues, Collaborated in promotion and execution of public events
Custom
REFERENCES AVAILABLE UPON REQUEST
Timeline
Lead Customer Service Representative
Viejas Casino and Resort
07.2016 - 09.2026
Manager – Previously: Host, Cashier and Server
Marie Callender's Restaurant, Bakery, and Saloon
09.2006 - 07.2016
Professional Certificate - Marketing and Media
San Diego State University
Bachelor of Science - Business
University of Redlands
Associate of Science - Business Administration
Cuyamaca/Grossmont Community College