Stacey Henley
Ogden
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty. relationships with customers Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
25
25
years of professional experience
1986
1986
years of post-secondary education
Work History
Lead Customer Service Representative
Internal Revenue Service, IRS Taxpayer Services
Ogden
01.2000 - 06.2025
- Managed customer inquiries through various communication channels effectively.
- Trained new representatives on IRS policies and customer service protocols.
- Resolved complex taxpayer issues by collaborating with internal departments.
- Documented interactions in the IRS case management system accurately.
Education
Ogden High School
Ogden, UtSkills
- Customer relationship management
- IRS policy compliance
- Case management documentation
- Complex issue resolution
Input tax adjustments on taxpayer accounts
Processed Foreign Student Visa claims
- Process improvement
- Customer inquiry handling
- Attention to detail
- Work prioritization
- Customer correspondence
- Customer support
- Positive and friendly
- Account management
Timeline
Lead Customer Service Representative
Internal Revenue Service, IRS Taxpayer Services
01.2000 - 06.2025
Ogden High School
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