Kristopher Vallera
Wellsville
Summary
Dynamic field service professional known for optimizing operations and training teams. Skilled in problem-solving and technical training, with a track record of successfully managing multi-state service operations and improving response times for customer service calls. Experienced technician with over 18 years of dedication and training.
Overview
2027
2027
years of professional experience
Work History
Sr. Field Service Supervisor
Arrow International
Cleveland, OH
02.2022 - Current
- Supervised field service operations, ensuring compliance with safety regulations and quality standards.
- Coordinated maintenance schedules, optimizing equipment uptime and service efficiency.
- Trained and mentored junior technicians on troubleshooting and repair techniques.
- Implemented process improvements, enhancing response times for customer service calls.
- Analyzed service reports, identifying trends to improve future field operations and customer satisfaction.
- Installed over 5,300 machines, over 525 different sites.
- Managed multiple states with over 24 technicians and 4 supervisors.
Technician III
AGS
02.2019 - 02.2022
- Operated and maintained advanced diagnostic equipment for troubleshooting and repairs.
- Conducted routine inspections to ensure compliance with safety standards and operational protocols.
- Collaborated with engineering teams to identify and implement process improvements in equipment functionality.
- Trained junior technicians on best practices for equipment maintenance and repair procedures.
- Developed and performed complex maintenance schedules to prevent downtime, including on specialized, high-tech, or industrial systems.
- Perform preventative and general maintenance on AGS casino products.
- Installed, upgraded, and performed procedures on gaming equipment.
Senior Field Service
WMS Gaming Inc.
Egg Harbor, NJ
2003 - 2019
- Diagnosed and repaired complex machinery issues to minimize downtime.
- Trained junior technicians on equipment maintenance and troubleshooting techniques.
- Conducted routine inspections and preventative maintenance on various systems and equipment.
- Analyzed customer feedback to identify areas for service enhancement and strategic improvements.
- Developed comprehensive service reports detailing repair processes and recommendations for future maintenance.
- Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
- Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
- Coordinated logistics for complex projects involving multiple technicians and subcontractors, ensuring successful completion meeting project timelines.
Service Technician
Mountaineer Casino
Chester, WV
1998 - 2003
- Diagnosed and repaired malfunctioning gaming machines to ensure optimal performance.
- Slot machine repairs, inventory control, and logistics.
- Maintained 3,500 machines for multiple manufactures.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
Education
High School Diploma -
Wellsville High School
Wellsville, OH1995
Skills
- Safety meetings
- Customer service management
- Scheduling jobs
- Managing service operations
- Inventory Control
- Strategic Planning
- Team Leadership & Coaching
- Technical Training
- Field Service management
- Problem Solving
- CRM Software
- Engineering
Timeline
Sr. Field Service Supervisor
Arrow International
02.2022 - Current
Technician III
AGS
02.2019 - 02.2022
Senior Field Service
WMS Gaming Inc.
2003 - 2019
Service Technician
Mountaineer Casino
1998 - 2003
High School Diploma -
Wellsville High School