Kristtel Martinez
Queens,USA
Summary
Ambitious, focused with knowledge of customer service, data entry and records management. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Envoy Airlines
New York, NY
06.2025 - 2025
- Assisted passengers with check-in procedures using automated systems to enhance efficiency.
- Ensured compliance with airline policies and safety regulations during passenger interactions.
- Collaborated with team members to streamline operational processes and improve service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitored flight schedules, providing timely updates to passengers regarding delays or changes.
- Collaborated with flight crews and ground staff to coordinate efficient boarding and deplaning processes.
Baggage Service Agent
Eulen America
New York, New York
09.2023 - 2024
- Kept track of bags from specific flights and logged locations.
- Retrieved customer luggage off conveyor belts.
- Called customers when bags arrived to provide updates.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Assisted passengers with their baggage needs, including providing information on the status of their luggage.
- Prepared detailed reports on all tasks performed during each shift worked as a Baggage Service Agent.
- Provided customer service assistance to travelers by answering questions regarding airline policies and procedures.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Service Agent
Jetway JFK (copa airlines)
Queens, USA
09.2022 - 03.2023
- Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers
- Check and accept passenger baggage
- Board/deplane flights and escort passengers to and from aircraft as needed
- Comply with all safety procedures and airline policies
- Provide accurate gate, flight arrival and departure information, as well as answer general inquiries
- Assist unaccompanied minors and passengers with special needs
- Resolve customer concerns and perform other duties as assigned
- Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazmat, airfreight acceptance and other regulatory requirements
- Provide clear and accurate communication to passengers, agents, flight crews and vendors
Customer Service Agent
GAT Airline Ground Support
Ronkonkoma, USA
01.2022 - 08.2022
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings
- Escorted handicapped passengers from terminal to aircraft
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
Waitress
Kokomos Bar & Grill
Jaco, Costa Rica
03.2015 - 04.2016
- Company Overview: Playa Jaco, Jaco, Puntarenas, Costa Rica
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Bussed and reset tables to keep dining room and work areas clean
- Managed over 40 customer tables per day
- Playa Jaco, Jaco, Puntarenas, Costa Rica
Chef
Best Western Hotel
Guanacaste, Costa Rica
01.2012 - 02.2015
- Company Overview: Guanacaste, Costa Rica
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Suggested appropriate food and drink pairings to increase per-ticket sales
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Bussed and reset tables to keep dining room and work areas clean
- Managed over 40 customer tables per day
- Prepared meals from scratch using authentic, popular recipes to generate repeat business
- Oversaw grill, stove and oven and cleaned equipment after every shift
- Collaborated with staff members to create meals for large banquets
- Guanacaste, Costa Rica
Precision Machinist
Precision Mechanic Techshop International
San Jose, Costa Rica
01.2011 - 10.2011
- Company Overview: San Jose, Costa Rica
- Manufactured precision components parts from stainless steel and other exotic alloys for use in wide arrays of business applications
- Constructed parts for aircrafts, boats and various equipment to 100 percent specification
- Managed inventory through computerized inventory control system
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor
- San Jose, Costa Rica
Education
Bachelor of Arts - Business Administration
Castro Carazo University
Paso Canoas02.2019
High School Diploma -
Carlos Manuel Vicente Castro Technical High School
Golfito10.2010
Skills
- Point of Sale Knowledge
- Reservation/Equipment Management
- Exelent interpersonal communication
- Attentive to detail
- Ability to work under pressure
- Good customer service
- Multitasking and prioritization
Languages
Spanish
Elementary
Timeline
Customer Service Representative
Envoy Airlines
06.2025 - 2025
Baggage Service Agent
Eulen America
09.2023 - 2024
Customer Service Agent
Jetway JFK (copa airlines)
09.2022 - 03.2023
Customer Service Agent
GAT Airline Ground Support
01.2022 - 08.2022
Waitress
Kokomos Bar & Grill
03.2015 - 04.2016
Chef
Best Western Hotel
01.2012 - 02.2015
Precision Machinist
Precision Mechanic Techshop International
01.2011 - 10.2011
Bachelor of Arts - Business Administration
Castro Carazo University
High School Diploma -
Carlos Manuel Vicente Castro Technical High School