Kristy Armendarez
Rankin
Summary
Hardworking and motivated manager with 10 years of experience and record of success in restaurant management industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
10
10
years of professional experience
Work History
Housekeeping
Rankin Hospital
Rankin
08.2024 - Current
- Coordinated housekeeping activities throughout the property.
- Coordinated with housekeeping staff regarding cleaning schedules for
- Provided guidance to housekeeping staff regarding proper cleaning techniques.
- Participated in training sessions for new housekeeping staff members.
- Performed housekeeping duties, including laundry, vacuuming and dusting.
- Performed wall washing, vacuuming, dusting and other housekeeping tasks.
Bar Manager
El Torero Mexican Restaurant
Valdosta
06.2021 - 03.2024
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Coordinated and planned special events
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
Restaurant Manager
Cracker Barrel
Lakeland
03.2015 - 05.2021
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Adhered to all health department regulations regarding food storage and preparation.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Resolved conflicts among employees in an effective manner.
- Maintained detailed records of sales transactions and daily shift reports.
- Established policies for cash handling procedures to maximize security measures.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Managed accounts payable, accounts receivable and payroll.
Education
Master of Arts - Cosmetology
Wiregrass Georgia Technical College
Valdosta, GA05-2020
Associate of Science - Criminal Justice
Everest University
Lakeland, Florida05-2010
Skills
- Customer service
- Budget management
- Conflict resolution
- Team leadership
- Sales techniques
- Policy implementation
- Decision-making
- Coaching and mentoring
- Payroll administration
- Problem solving
Timeline
Housekeeping
Rankin Hospital
08.2024 - Current
Bar Manager
El Torero Mexican Restaurant
06.2021 - 03.2024
Restaurant Manager
Cracker Barrel
03.2015 - 05.2021
Master of Arts - Cosmetology
Wiregrass Georgia Technical College
Associate of Science - Criminal Justice
Everest University