Kristy Bittinger
Winchester,VA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
13
13
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
08.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
Certified Medical Assistant
Valley Health
04.2021 - 05.2023
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Endoscopy Technician
Valley Health
03.2020 - 04.2021
- Improved patient comfort during endoscopic procedures by providing attentive care and maintaining a calming environment.
- Enhanced efficiency in the endoscopy suite by diligently preparing rooms and equipment for procedures.
- Ensured timely completion of endoscopic procedures by effectively assisting physicians with scope insertions, biopsies, and polypectomies.
- Reduced risk of infection through meticulous cleaning, disinfection, and maintenance of endoscopes and accessories.
- Streamlined workflow within the endoscopy unit by effectively coordinating room schedules and ensuring prompt turnaround times between procedures.
- Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Prepared patients for procedures by measuring vital statistics and applying necessary monitoring equipment.
Medical Lab Assistant
Valley Health
07.2014 - 04.2019
- Improved laboratory efficiency by streamlining sample processing and data entry procedures.
- Enhanced patient care by maintaining accurate records of lab results and communicating with medical professionals.
- Increased lab safety by strictly adhering to guidelines for chemical storage, waste disposal, and handling of biohazardous materials.
- Performed comprehensive tests such as hematology, microbiology, serology, immunology assays accurately contributing to patient treatment decisions.
- Assisted in the training and onboarding of new staff members, sharing knowledge and expertise to help them become proficient in their roles more quickly.
- Strengthened collaboration among team members through effective communication of test results and procedural updates.
Front Office Team Leader
Valley Health
07.2013 - 06.2014
- Streamlined ER admissions process by implementing efficient patient intake procedures.
- Reduced wait times for patients with prioritization of urgent cases upon arrival.
- Assisted in decreasing errors on insurance forms, ensuring swift processing and payment for services rendered.
- Provided support to families during stressful situations, offering empathetic assistance when needed.
- Contributed to a positive work environment by collaborating effectively with team members across various departments.
- Coordinated transportation arrangements as needed for discharged patients or transfers between facilities.
Sterile Processing Technician
Valley Health
09.2011 - 07.2013
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Facilitated seamless communication between departments, coordinating with clinical staff on equipment needs and availability.
Education
Certificate - Medical Assisting
American Association of Medical Association
09.2021
Associate of Arts - Cognitive Psychology
Lee University
Cleveland, TN12.2005
Skills
- Medical Coding
- Specimens collection and processing
- Medical Records Management
- Vital Sign Monitoring
- Electronic Health Records
- Inventory and supply management
- HIPAA Compliance
- Medical Terminology
Timeline
Member Service Representative
Navy Federal Credit Union
08.2023 - Current
Certified Medical Assistant
Valley Health
04.2021 - 05.2023
Endoscopy Technician
Valley Health
03.2020 - 04.2021
Medical Lab Assistant
Valley Health
07.2014 - 04.2019
Front Office Team Leader
Valley Health
07.2013 - 06.2014
Sterile Processing Technician
Valley Health
09.2011 - 07.2013
Certificate - Medical Assisting
American Association of Medical Association
Associate of Arts - Cognitive Psychology
Lee University
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