Kristy Burgess
Foley,AL
Summary
Accomplished Owner/Housekeeper at Burgess Cleaning and skilled Office Administrator at Left Lane Transportation, I excel in customer relations and small business operations. Known for enhancing customer satisfaction and streamlining business processes, my expertise in client service and data entry drives operational efficiency and fosters strong client relationships.
Overview
15
15
years of professional experience
Work History
Owner/Housekeeper
Burgess Cleaning
07.2015 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established foundational processes for business operations.
Office Administrator
Left Lane Transportation
01.2010 - 06.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Education
GED -
James H Faulkner
Bay Minette, AL05-2001
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Customer service
- Data entry
Timeline
Owner/Housekeeper
Burgess Cleaning
07.2015 - Current
Office Administrator
Left Lane Transportation
01.2010 - 06.2015
GED -
James H Faulkner
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