Kristy Burke
Fallston,MD
Summary
Results-driven Sr. Principal Specialist with nearly 26 years of experience in the IFF field, seeking a full-time Systems Engineering role. Demonstrated strength in test plan, hands-on test execution, and end-to-end troubleshooting of hardware, software, and integrated systems, with a strong focus on data-driven analysis and reporting.
Overview
31
31
years of professional experience
Work History
Sr. Principal Specialist
RTX Technology
Aberdeen, MD
07.2019 - Current
- Analyzed existing workflows and executed moderate enhancements to boost performance within the work area.
- Performed systematic assessments and validations of hardware components to support quality assurance processes.
- Assisted in identifying and resolving system-level issues to enhance operational efficiency. Supported troubleshooting efforts to minimize downtime and improve system performance. Collaborated with team members to implement effective debugging strategies.
- Executed comprehensive user interface evaluations and usability assessments to identify improvement opportunities.
Technical Support Engineer II
Raytheon Company
Aberdeen, MD
04.2016 - 07.2019
- Diagnosed and resolved technical issues for hardware and software systems, ensuring optimal performance.
- Provided expert support to internal teams, facilitating effective communication between departments.
- Developed troubleshooting documentation to improve response times and enhance user experience.
- Streamlined support processes, reducing incident resolution time through enhanced knowledge sharing.
Technical Support Specialist
Raytheon Company
Aberdeen, MD
04.2002 - 06.2016
- Provided technical support for hardware and software issues, ensuring quick resolution and customer satisfaction.
- Diagnosed complex system malfunctions using advanced troubleshooting techniques and tools.
- Developed and maintained comprehensive documentation for support processes and solutions.
- Traveled off site to perform various Environmental Qualification tests
Communication & Navigation Systems Technician
Maryland Air National Guard
Baltimore, MD
06.1995 - 07.2001
- Adjusted, calibrated, and aligned system components on a C130 aircraft.
- Diagnosed and resolved technical issues in communication systems, ensuring operational readiness.
- Installed and wired system devices using standard product setup and electrical knowledge.
Skills
- Process Development & Implementation
- Hardware Evaluation & Validation
- System-Level Debugging & Troubleshooting
- User Interface Analysis & Usability Assessment
- Strong Analytical & Problem Solving Skills
- Self Motivated with High Attention to Detail
- Communication & Navigations Systems Apprentice Certificate
Timeline
Sr. Principal Specialist
RTX Technology
07.2019 - Current
Technical Support Engineer II
Raytheon Company
04.2016 - 07.2019
Technical Support Specialist
Raytheon Company
04.2002 - 06.2016
Communication & Navigation Systems Technician
Maryland Air National Guard
06.1995 - 07.2001