Kristy Cox

CLINICAL:

• Cleaned, restocked and prepared exam rooms and medical equipment.
• Scheduled appointments for patients via phone and in person.
• Contacted pharmacies to submit or refill patients' prescriptions and initiated prior authorizations.
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
• Educated patients about medications, procedures and physician's instructions.
• Transcribed for provider during patient appointments
• Assisted provider with minor surgical/cosmetic procedures
• Suture/staple removal
• Wound care

ADMINISTRATIVE (Lead medical assistant for Dermatology Dept)

• Introduced new departmental policies and oriented staff to facilitate adoption of changes.
• Coordinate weekly work schedules for all Dermatology MA's.
• Interviewed applicants and made recommendations for new hires.
• Responsible for training of new hires
• Directed and managed 7-person team of clinical personnel.
• Coordinated allocation of surgical supplies and nursing supplies.
• Set and managed patient appointment schedules using NextGen
• Set up meetings for providers and pharmaceutical reps
• Handled clinical staff vacation requests
• Responsible for submitting/approving 7 clinical staff members time sheets

Administrative

• Scheduled patient appointments
• Confirmed patient appointments
• Collected co-pays
• Prepared charts for next day appointments
• Answer phones
• New Patient intake

Clinical

• Prepared patients on exam tables for electrical stimulation treatments
• Assisted Physical Therapist with patient exercise overview
• Monitored equipment use and overall safety of patients.
• Instructed patients with home care exercises to promote patient ROM and overall health.
• Kept detailed records of patient physical therapy treatments and improvements. 
• Updated patient records with condition status.