Kristy Cully
Fastenal Company
Chapin,IL
21
years of professional experience
Adaptable operations and customer service professional with experience supporting accounts, resolving complex issues, and maintaining accurate records. Strong in teamwork, organization, and Microsoft 365 tools. Ready to support efficient processes and high-quality service delivery.
Work History
Sourcing Specialist
7 Years- Managed sourcing requests, comparing supplier quotes to support cost-effective purchasing decisions.
- Coordinated vendor communications to confirm pricing, lead times, and product availability.
- Analyzed inventory needs to identify alternate sources for hard-to-find materials.
- Prepared RFQs and quote summaries for purchasing decisions.
- Developed comprehensive sourcing strategies for specific categories, resulting in more efficient procurement processes.
- Fostered collaborative environment among cross-functional teams, improving project execution and outcomes.
- Sourced high-quality materials for key projects, ensuring compliance with stringent industry standards.
On-Site Account Representative
5 Years 6 Months- Managed customer accounts, resolving inquiries and maintaining strong service relationships.
- Processed orders, quotes, and returns using Fastenal sales systems.
- Coordinated inventory availability to support customer demand and branch fulfillment.
- Tracked account activity, updating records for accurate follow-up and service continuity.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Kept detailed records of customer interactions for optimal traceability.
- Processed client payments and updated accounts.
- Strengthened company reputation with exceptional service, handling client concerns with professionalism and patience.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Customer Service Advocate I
8 Months- Resolved member inquiries regarding benefits, claims, and eligibility with accurate, policy-based guidance.
- Reviewed account details in multiple systems to determine coverage and support timely issue resolution.
- Communicated complex health plan information clearly to members, providers, and internal teams.
- Documented calls and case notes accurately to maintain compliance and service continuity.
Sales Support
1 Year 2 Months- Resolved customer inquiries with accurate product, service, and account information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Processed customer transactions accurately using point-of-sale system and handled cash, card, or credit to account
- Balanced cash drawer and verified register totals to support end-of-shift accuracy.
- Assisted customers with product location, pricing questions, and purchase concerns.
- Maintained clean, organized checkout area to support efficient customer flow.
- Executed product displays and planograms to maintain brand standards across retail locations.
- Maintained accurate shelf labels, pricing, and promotional signage for assigned departments.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Received inbound shipments, verified purchase orders, and resolved discrepancies before stocking inventory.
- Inspected merchandise for damage, shortages, and labeling accuracy during unloading and sorting.
- Reconciled packing slips, bills of lading, and vendor documentation to support audit readiness.
- Performed daily cycle counts to verify inventory accuracy and identify discrepancies.
Kitchen Designer
6 Years 1 Month- Developed accurate space plans using design software and detailed measurements for custom kitchen solutions.
- Consulted customers on kitchen layouts, cabinetry, countertops, and finishes to align designs with project goals.
- Presented product options, materials, and appliance packages to support informed purchasing decisions.
- Prepared quotes, estimates, and orders while ensuring specification accuracy and installation readiness.
- Coordinated with installers, vendors, and store teams to maintain smooth project execution.
- Guided customers through the selection process, balancing style, functionality, and budget requirements.
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Researched and stayed current on industry trends to incorporate new products into designs.
Head Cashier
6 Months- Supervised front-end cashier workflows and maintained smooth register coverage across high-volume shifts.
- Trained cashiers on POS procedures, returns processing, and customer service standards.
- Coordinated customer escalations, ensuring prompt service recovery and checkout efficiency.
- Processed customer transactions accurately, handling cash, credit, debit.
- Balanced register drawers and resolved discrepancies using point-of-sale procedures.
Education
High School Diploma
Skills
Project management
Microsoft 365
Excel proficient
Analytical skills
Problem-solving
Attention to detail
Customer service
Time management
Organization skills
Teamwork and collaboration
Multitasking
Typing speed
Timeline
Sourcing Specialist
Fastenal Company
11.2019 - CurrentRead More
On-Site Account Representative
Fastenal Company
05.2014 - 11.2019Read More
Customer Service Advocate I
Blue Cross Blue Shield of IL
09.2013 - 05.2014Read More
Sales Support
Fastenal Company
07.2012 - 09.2013Read More
Kitchen Designer
Home Depot
06.2006 - 07.2012Read More
Head Cashier
Home Depot
12.2005 - 06.2006Read More
Triopia Jr-Sr High School
High School Diploma
Read More