Kristy Dearnell
Kermit,WV
Summary
Dynamic administrative professional with extensive experience at DaVita Dialysis Corporation, excelling in customer service and data entry. Proven track record in enhancing operational efficiency through effective scheduling and recordkeeping. Adept at building strong client relationships while maintaining confidentiality and compliance with regulations. Committed to fostering a positive workplace culture.
Overview
2019
2019
years of professional experience
Work History
Administrative Assistant
DaVita Dialysis Corporation
03.2016 - 06.2018
- Managed scheduling and appointment coordination for multiple healthcare providers.
- Maintained accurate patient records using Electronic Health Record (EHR) systems.
- Assisted in preparing and processing insurance claims to ensure timely reimbursements.
- Collaborated with medical staff to streamline administrative workflows and enhance patient care efficiency.
- Developed and maintained filing systems to improve document retrieval and organization.
- Coordinated supply orders, ensuring inventory levels met operational requirements efficiently.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
In Home Educator
Southwestern Community Action Council
Huntington, WV
02.2014 - 03.2016
- Developed individualized education plans to enhance children's learning outcomes.
- Facilitated engaging educational activities that promoted cognitive and social development.
- Collaborated with families to assess children's progress and address educational needs.
- Implemented behavior management strategies to create positive learning environments.
- Served as a mentor for new teachers by offering guidance on classroom management strategies, instructional planning techniques, and professional development opportunities.
- Collaborated with other educators to share best practices, develop cross-curricular connections, and enhance the overall educational experience for students.
- Implemented effective behavior management techniques to maintain a focused and productive classroom atmosphere conducive to learning.
- Established strong relationships with parents through regular communication regarding their child''s progress, building trust and facilitating parental involvement in their child''s education.
Mail Carrier
United States Postal Service, USPS
Washington, DC
2012 - 2014
- Delivered mail and packages efficiently across designated routes.
- Sorted and organized mail to ensure timely delivery.
- Operated postal vehicles safely while adhering to traffic regulations.
- Provided excellent customer service by addressing inquiries and concerns.
- Maintained accurate records of deliveries and mail status updates.
- Collaborated with team members to resolve logistical challenges effectively.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
Education
High School Diploma -
Tolsia High School
Fort Gay, WV05.1997
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Customer and client relations
- Filing
- Customer relations
- Scheduling
- Appointment scheduling
- Recordkeeping
Timeline
Administrative Assistant
DaVita Dialysis Corporation
03.2016 - 06.2018
In Home Educator
Southwestern Community Action Council
02.2014 - 03.2016
Mail Carrier
United States Postal Service, USPS
2012 - 2014
High School Diploma -
Tolsia High School