Kristy Deuel
Wayland,MI
Summary
Results-oriented Customer Service Specialist with a strong background in enhancing client support and satisfaction. Expertise in communication and problem-solving, effectively managing multiple tasks to streamline operations and elevate the customer experience.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Navigator Truck Insurance Agency
Jenison, Michigan
10.2021 - Current
- Resolved customer inquiries via phone and email, enhancing response time and satisfaction.
- Assisted clients in understanding coverage options tailored to their needs.
- Handled escalated issues professionally, maintaining high customer satisfaction levels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with team members to streamline service processes, reducing wait times for customers.
- Documented customer interactions accurately in the agency's management system.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collaborated with sales team members to improve client interactions. with client interactions to enhance performance. to drive growth and development.
Store Manager
Dollar General
Wayland, Michigan
06.2018 - 10.2021
- Managed daily operations and ensured store compliance with policies.
- Trained and supervised staff to enhance customer service and sales effectiveness.
- Recruited, trained and supervised new employees.
- Conducted regular staff meetings to communicate updates and expectations.
- Oversaw inventory management and ordered supplies to ensure optimal stock levels.
- Maintained a clean and organized store environment for shoppers.
- Resolved customer complaints promptly to uphold customer satisfaction.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Performed daily banking tasks such as deposits and withdrawals such as deposits and withdrawals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Sales Supervisor
Harbor Freight Tools USA
Wyoming, Michigan
04.2015 - 06.2018
- Supervised sales team to maintain high customer service standards.
- Monitored daily operations of sales team, ensuring effective customer service, product knowledge, and marketing initiatives.
- Trained new staff on product knowledge and sales techniques.
- Developed and implemented strategies that increased engagement with store promotions.
- Assisted customers with product selection and inquiries effectively.
- Collaborated with management to optimize store layout for better visibility.
- Processed cash, credit and check transactions with POS system and cash register.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Supported business performance targets, contributing to improvements in sales and customer satisfaction.
Education
High School Diploma -
Allegan High School
Wayland, MI06-2010
Some College (No Degree) - Elementary Education
Grand Rapids Community College
Grand Rapids, MISkills
- Customer relationship management
- Issue resolution
- Process improvement
- Documentation accuracy
- Sales support
- Team collaboration
- Inventory management
- Staff training and supervision
- Problem solving
- Time management
- Adaptability
- Microsoft office expertise
- Calm demeanor
- Product knowledge
- Inbound and outbound calling
- Attention to detail
References
References available upon request.
Timeline
Customer Service Representative
Navigator Truck Insurance Agency
10.2021 - Current
Store Manager
Dollar General
06.2018 - 10.2021
Sales Supervisor
Harbor Freight Tools USA
04.2015 - 06.2018
High School Diploma -
Allegan High School
Some College (No Degree) - Elementary Education
Grand Rapids Community College